The quality strategy is formulated at the ______ management level and is diffused throughout the _______.
A)top; upper management
B)top; organization
C)lowest; organization
D)middle; lower level

Question

Quizplus · Accepted Answer

The quality strategy is formulated at the top management level and is diffused throughout the organization. From top executives to hourly employees, everyone operates under a TQM strategy of delivering quality products or services to internal and external customers. Middle managers will better understand and implement these strategies if they are a part of the process.

The Quality Strategy Is Formulated at the ______ Management Level