What will help staff of an organisation prevent anxiety or stress in the customer?
A)Pleasant mood music playing in the background
B)Emotional intelligence on the part of the service provider
C)Agreeing to customer requests,however difficult
D)Agreeing that customer complaints are valid

Question

Quizplus · Accepted Answer

Emotional intelligence allows staff to understand the needs and emotions of their customers, which can help prevent anxiety or stress in the customer. It enables staff to adjust their communication style, tone of voice, and body language according to the customer's needs, creating a positive interaction that can help alleviate anxiety or stress. Playing pleasant mood music, agreeing to difficult customer requests, or acknowledging customer complaints may not be enough to prevent customer anxiety or stress without emotional intelligence.

What Will Help Staff of an Organisation Prevent Anxiety or Stress