Question 1

Which of the following statements about supply chains is true?

Accepted Answer

All the firms in the supply chain should work together to meet the needs of the customer at the very end of the chain.

Question 2

Electronic data interchange (EDI)

Accepted Answer

Electronic data interchange (EDI)puts information in a standardized format that is shared between different computer systems.In many firms,EDI has replaced many paper documents like purchase orders and shipping reports.It allows customers to transmit orders directly to the supplier's computer.

Question 3

A supply chain

Accepted Answer

Coordinating all the elements of PD has always been a challenge,even in a single firm.Trying to coordinate orders,inventory,and transportation throughout the whole supply chain is even tougher.Companies like Marsh and IBM provide consulting services and software to help firms manage complex supply chains.

Question 4

Which of the following statements about electronic data interchange is FALSE?

Accepted Answer

Most international transportation firms rely on EDI links with their customers.

Question 5

Which of the following statements about supply chains is true?

Accepted Answer

All the firms in the supply chain should work together to meet the needs of the customer at the very end of the chain.

Question 6

A ________ is the complete set of firms,facilities,and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers.

Accepted Answer

A supply chain is the complete set of firms and facilities and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers.

Question 7

A supply chain

Accepted Answer

A supply chain is the complete set of firms and facilities and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers.

Question 8

The complete set of firms,facilities,and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers is called the

Accepted Answer

A supply chain is the complete set of firms and facilities and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers.

Question 9

Which of the following statements about supply chains is FALSE?

Accepted Answer

Physical distribution decisions will continue to improve as more firms are able to have their computers "talk" to each other directly and as websites help managers get access to up-to-date information whenever they need it.Consulting services are also available from outside experts.

Question 10

The transporting function adds value by

Accepted Answer

Transportation makes products available when and where they need to be,at a cost.

Question 11

When a supplier's computer automatically processes an online order from a customer,schedules production activities for the order,and then sets up delivery of the finished product to the customer,what approach is being used?

Accepted Answer

With EDI,a customer transmits order information directly to the supplier's computer,and the supplier's computer immediately processes the order and schedules production,order assembly,and transportation.

Question 12

Transportation helps to

Accepted Answer

Transportation aids economic development and exchange.Transportation makes products available when and where they need to be,at a cost; and it can help achieve economies of scale in production.

Question 13

As a percentage of selling price,which of the following has the highest transportation costs?

Accepted Answer

As a percentage of selling price,transportation costs are higher for sand and gravel products than for chemicals,manufactured foods,electronic equipment,and pharmaceutical products.

Question 14

Which of the following problems led to the development of electronic data interchange (EDI)?

Accepted Answer

Until recently,differences in computer systems from one firm to another hampered the flow of information.Many firms attacked this problem by adopting electronic data interchange (EDI),an approach that puts information in a standardized format easily shared between different computer systems.

Question 15

Which of the following statements about the supply chain for Ford Motor Company is FALSE?

Accepted Answer

A supply chain is the complete set of firms and facilities and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers.

Question 16

Which of the following has played a role in increasing competition within the transportation industry in the United States?

Accepted Answer

As regulations decreased in the United States,competition in the transportation industry increased.

Question 17

Most ethical issues in the area of physical distribution are concerned with communications about

Accepted Answer

Some ethical issues that arise in the PD area concern communications about product availability.

Question 18

Each of the following businesses is likely to be part of both the supply chain and the distribution channel for a cosmetics retailer EXCEPT

Accepted Answer

A supply chain includes all firms and facilities and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers.A cosmetics testing firm might be included in the supply chain of the cosmetics,but it would not be part of the distribution channel.

Question 19

A jewelry maker's suppliers of gold,platinum,and silver; the warehouses that store its finished goods; and the trucks that deliver the product to retailers are all part of a

Accepted Answer

The supply chain includes the complete set of firms and facilities and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers.

Question 20

Honda requires its brake suppliers to deliver parts to its production plants three hours before the parts are scheduled to be installed in a new car.This is an example of which logistics activity?

Accepted Answer

A JIT system usually requires that a supplier respond to very short order lead times and the customer's production schedule.

Quiz 11: Distribution Customer Service and Logistics

Which of the following statements about supply chains is true?

Electronic data interchange (EDI)

A supply chain

Which of the following statements about electronic data interchange is FALSE?

Which of the following statements about supply chains is true?

A ________ is the complete set of firms,facilities,and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers.

A supply chain

The complete set of firms,facilities,and logistics activities that are involved in procuring materials,transforming them into intermediate or finished products,and distributing them to customers is called the

Which of the following statements about supply chains is FALSE?

The transporting function adds value by

When a supplier's computer automatically processes an online order from a customer,schedules production activities for the order,and then sets up delivery of the finished product to the customer,what approach is being used?

Transportation helps to

As a percentage of selling price,which of the following has the highest transportation costs?

Which of the following problems led to the development of electronic data interchange (EDI) ?

Which of the following statements about the supply chain for Ford Motor Company is FALSE?

Which of the following has played a role in increasing competition within the transportation industry in the United States?

Most ethical issues in the area of physical distribution are concerned with communications about

Each of the following businesses is likely to be part of both the supply chain and the distribution channel for a cosmetics retailer EXCEPT

A jewelry maker's suppliers of gold,platinum,and silver; the warehouses that store its finished goods; and the trucks that deliver the product to retailers are all part of a

Honda requires its brake suppliers to deliver parts to its production plants three hours before the parts are scheduled to be installed in a new car.This is an example of which logistics activity?