Question 1

Which activities do human resource components perform?
A)Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C)Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management
D)None of the above

Accepted Answer

These are the primary activities performed by the human resource components.

Question 2

Which component is a credit-management feature typically included in?
A)Accounting and finance components
B)Production and managerial management components
C)Human resource components
D)Production and materials management components

Accepted Answer

One of the best features of an accounting and finance component is its credit management feature.

Question 3

Which of the following is an extended ERP component?
A)Business intelligence
B)Ebusiness
C)Customer relationship management
D)All of the above

Accepted Answer

All of the above are included in extended ERP.

Question 4

What is selling additional products or services to an existing customer?
A)Cross-selling
B)Up-selling
C)Campaign management system
D)Customer service and support

Accepted Answer

Cross-selling is selling additional products or services to an existing customer.

Question 5

Which of the following is not one of the three most common core ERP components focusing on internal operations?
A)Accounting and finance
B)Production and materials management
C)Business intelligence
D)Human resources

Accepted Answer

Business intelligence is an extended ERP component.

Question 6

What is at the heart of any ERP system?
A)Information
B)Employees
C)Customers
D)Database

Accepted Answer

At the heart of an ERP system is a central database.

Question 7

What is a part of operational CRM that automates service requests,complaints,product returns,and information requests?
A)Cross-selling
B)Up-selling
C)Campaign management system
D)Customer service and support

Accepted Answer

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

Question 8

What is the key word in ERP?
A)Enterprise
B)Resource
C)Planning
D)All of the above

Accepted Answer

The key word in ERP is "enterprise" and not necessarily resource or planning.

Question 9

Which activities do production and materials management components perform?
A)Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C)Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management
D)None of the above

Accepted Answer

These are the primary activities performed by the production and materials management components.

Question 10

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?
A)Eliminates redundancies
B)Cuts down wasted time
C)Removes misinformation
D)All of the above

Accepted Answer

All of the above occur due to the use of an ERP system.

Question 11

What are two of the primary features of ebusiness components?
A)Eprocurement
B)Elogistics
C)Eprocurement and elogistics
D)None of the above

Accepted Answer

Elogistics and eprocurement are both included in the ebusiness component.

Question 12

Which of the following will help an organization maintain consistent business operations?
A)Marketing,sales,and accounting departments decide to use the same vendor for a new system
B)Sales decides to implement a new system without considering other departments
C)A new office policy states that all managers can implement their own policies for purchasing supplies and materials
D)Marketing decides to save customer's email addresses in the marketing system,even though other organizational systems do not have this capability

Accepted Answer

A great way to implement consistent business operations is for marketing,sales,and accounting departments to use the same vendor for a new system.

Question 13

What is increasing the value of the sale?
A)Cross-selling
B)Up-selling
C)Campaign management system
D)Customer service and support

Accepted Answer

Up-selling is increasing the value of the sale.

Question 14

Which activities do accounting and finance components perform?
A)Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C)Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management
D)None of the above

Accepted Answer

These are the primary activities performed by the accounting and finance components.

Question 15

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
A)Accounting
B)CRM
C)Sales
D)Human resources

Accepted Answer

ERP vendors differentiate themselves by offering distinct functionality such as CRM and SCM.

Question 16

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
A)Accounting and finance components
B)Production and managerial management components
C)Human resource components
D)Production and materials management components

Accepted Answer

These activities are performed by the human resource component.

Question 17

Which of the following describes an ERP system?
A)ERP systems provide a foundation for collaboration between departments
B)ERP systems enable people in different business areas to communicate
C)ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance
D)All of the above

Accepted Answer

All of the above describe ERP systems.

Question 18

Which extended ERP component collects information used throughout an organization,organizes it,and applies analytical tools to assist managers with decisions?
A)Business intelligence
B)Ebusiness
C)Customer relationship management
D)Supply chain management

Accepted Answer

These are the primary activities performed by business intelligence.

Question 19

What is enterprise resource planning?
A)The analysis and redesign of workflow within and between enterprises
B)A standardized set of activities that accomplish a specific task,such as processing a customer's order
C)Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
D)Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

Accepted Answer

This is the definition of ERP.

Question 20

What guides users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?
A)Cross-selling
B)Up-selling
C)Campaign management system
D)Customer service and support

Accepted Answer

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

Quiz 8: Enterprise Applications: Business Communications

Which activities do human resource components perform?

Which component is a credit-management feature typically included in?

Which of the following is an extended ERP component?

What is selling additional products or services to an existing customer?

Which of the following is not one of the three most common core ERP components focusing on internal operations?

What is at the heart of any ERP system?

What is a part of operational CRM that automates service requests,complaints,product returns,and information requests?

What is the key word in ERP?

Which activities do production and materials management components perform?

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?

What are two of the primary features of ebusiness components?

Which of the following will help an organization maintain consistent business operations?

What is increasing the value of the sale?

Which activities do accounting and finance components perform?

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?

Which of the following describes an ERP system?

Which extended ERP component collects information used throughout an organization,organizes it,and applies analytical tools to assist managers with decisions?

What is enterprise resource planning?

What guides users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?