Question 1

ACME Software Ltd has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization.This training program relates most closely with which of the following concepts?
A)Contingency anchor
B)Grounded theory
C)Open systems perspective
D)Marketing principles
E)Organizational efficiency

Accepted Answer

The training program developed by ACME Software Ltd focuses on the interdependence of different parts of the organization and how they affect each other. This relates to the open systems perspective, which views organizations as dynamic systems that must adapt to changes in their environment to survive. The program aims to improve organizational performance by making employees more aware of the impact their job performance has on others within the organization.

Question 2

Which of the following is a form of knowledge acquisition?
A)Hiring job applicants.
B)Research and development.
C)Information sessions where employees describe to colleagues unique incidents involving customers.
D)All of the answers are correct.
E)Hiring job applicants and research and development.

Accepted Answer

E

Question 3

Knowledge management is an extension of:
A)traditional accounting methods of measuring corporate assets.
B)the organizational learning perspective of organizational behaviour.
C)microeconomic principles of supply and demand.
D)the efficiency model of industrial engineering.
E)None of the answers apply.

Accepted Answer

Knowledge management builds upon the organizational learning perspective of organizational behaviour, which focuses on how knowledge is created, transferred, and utilized within an organization. It is not directly related to traditional accounting methods, microeconomic principles, or the efficiency model of industrial engineering.

Question 4

Which of the following relates to the perspective that organizations are open systems?
A)The organization adjusts its services to satisfy changing consumer demand.
B)The organization finds a substitute resource in anticipation of a future shortage of the resource previously used to manufacture the product.
C)Production and sales employees coordinate their work activities to provide a more efficient work process.
D)The organization changes its products to suit customer needs.
E)All of the answers are correct.

Accepted Answer

All of the answer choices relate to the perspective that organizations are open systems. An open system is a system that interacts with its environment or surroundings. In the case of an organization, it interacts with customers, suppliers, competitors, and other stakeholders. The ability of an organization to adapt to changes and to acquire resources from the environment are hallmarks of an open system. Choices A, B, C, and D all illustrate characteristics of an organization that is interacting with its environment and adjusting its operations accordingly.

Question 5

Intellectual capital consists of:
A)knowledge that employees possess and generate.
B)the knowledge captured in an organization's systems and structures.
C)the value of the organization's relationship with customers.
D)All of the answers are correct.
E)knowledge that employees possess and generate and the knowledge captured in an organization's systems and structures.

Accepted Answer

The answer of Intellectual capital consists of:
A)knowledge that employees possess...

Question 6

Which of the following perspective is consistent with the concept of organizational effectiveness?
A)Open systems perspective
B)Organizational learning perspective
C)High performance work practices perspective
D)Stakeholder perspective
E)All the answers are correct.

Accepted Answer

All of these perspectives are consistent with the concept of organizational effectiveness.

The open systems perspective emphasizes the importance of considering the organization as a dynamic entity that interacts with its external environment. This perspective emphasizes the need for the organization to adapt to changes in its external environment in order to be effective.

The organizational learning perspective suggests that effectiveness is achieved by continuously learning and adapting to new information and changing circumstances. This perspective emphasizes the importance of knowledge creation, sharing, and utilization within the organization.

The high performance work practices perspective emphasizes the importance of creating a highly skilled and motivated workforce through practices such as training, employee involvement, and performance-based incentives. This perspective suggests that effectiveness is achieved through having a highly capable and engaged workforce.

Finally, the stakeholder perspective suggests that organizational effectiveness is achieved by balancing the needs and interests of all stakeholders, including employees, customers, shareholders, and the community. This perspective emphasizes the importance of considering the broader impacts of the organization's activities and decisions.

Question 7

Intellectual capital refers to:
A)how much money an organization spends on training and development.
B)the stock of knowledge that resides in an organization.
C)the percentage of information available that is actually used productively by the organization.
D)the total cost of computers and other 'intelligent' machines in the organization.
E)the cost of hiring a typical employee.

Accepted Answer

Intellectual capital refers to the stock of knowledge, information, skills, and expertise that an organization possesses and utilizes for its competitive advantage. It includes both tangible assets such as patents, copyrights, and trademarks, as well as intangible assets such as employee skills, customer relationships, and organizational culture. Therefore, option B best defines intellectual capital.

Question 8

According to the author of Canadian Organizational Behaviour,organizational behaviour knowledge:
A)should never be used to influence the behaviour of other people.
B)should be used mostly by managers and senior executives.
C)should never replace your commonsense knowledge about how organizations work.
D)is relevant to everyone who works in organizations.
E)should never be used to influence the behaviour of other people and should be used mostly by managers and senior executives.

Accepted Answer

The author of Canadian Organizational Behaviour states that organizational behaviour knowledge is relevant to everyone who works in organizations. Therefore, option D is the best choice. Options A and E are incorrect as they suggest that organizational behaviour knowledge should not be used to influence the behavior of others or should only be used by certain people. Option B is incorrect as it limits the application of organizational behaviour knowledge to just managers and senior executives. Option C is incorrect as it suggests that commonsense knowledge should not be replaced by organizational behaviour knowledge, but organizational behaviour knowledge can complement and enhance commonsense knowledge.

Question 9

The amount of outputs relative to inputs in the organization's transformation process is referred to as:
A)organizational efficiency
B)organizational effectiveness
C)organizational deficiency
D)transformational quotient
E)organizational footprint

Accepted Answer

Organizational efficiency measures the amount of outputs an organization produces relative to the inputs it uses in its transformation process. It is a key metric for determining the productivity and effectiveness of an organization. Choice B, organizational effectiveness, refers to the extent to which an organization is able to achieve its goals and objectives. Choices C, D, and E are not relevant or commonly used terms in this context.

Question 10

Which of these statements about the field of organizational behaviour is FALSE?
A)Organizational behaviour scholars study individual,team and structural characteristics that influence behaviour within organizations.
B)Leadership,communication and other organizational behaviour topics were not discussed by scholars until the 1940s.
C)Organizational behaviour emerged as a distinct field around the 1940s.
D)The field of OB has adopted concepts and theories from other fields of inquiry.
E)OB scholars study what people think,feel and do in and around organizations.

Accepted Answer

This statement is false as early scholars like Mary Parker Follett and Chester Barnard discussed the topics of leadership, communication and organizational behaviour in the early 1900s. The field of organizational behaviour emerged as a distinct field in the 1940s but the topics were discussed earlier.

Question 11

The open systems perspective of organizational behaviour states that:
A)organizations take their sustenance from the environment and in turn affect that environment.
B)organizations can operate efficiently by focussing on what they do best and ignoring changes in the external environment.
C)people are the only important and valued organizational input.
D)organizations should be viewed as machines with one working part.
E)All of the answers are correct.

Accepted Answer

The open systems perspective of organizational behavior emphasizes the interaction between an organization and its environment. This means that organizations cannot operate efficiently by ignoring changes in the external environment, and that they must take into account the impact they have on that environment. The perspective recognizes that organizations are not isolated entities but rather are influenced by and can influence the broader community and ecosystem in which they operate. Therefore, choice A is the best option as it accurately describes the open systems perspective.

Question 12

Organizational behaviour knowledge:
A)originates mainly from models developed in chemistry and other natural sciences.
B)accurately predicts how anyone will behave in any situation.
C)is more appropriate for people who work in computer science than in marketing.
D)helps us to understand,and influence the behaviours of others in organizational settings.
E)None of the answers apply.

Accepted Answer

Organizational behaviour knowledge helps us to understand and influence the behaviours of others in organizational settings. It is not derived mainly from models developed in chemistry or other natural sciences, and it does not accurately predict how anyone will behave in any situation. It is also not limited to any particular field, such as computer science or marketing.

Question 13

Which organizational behaviour perspective discusses inputs,outputs and feedback?
A)Mechanistic perspective
B)Open systems perspective
C)Goal-attainment perspective
D)Organizational learning perspective
E)Stakeholder perspective

Accepted Answer

The open systems perspective is concerned with the organization as an open system that must interact with its environment to survive. This perspective views the organization as a set of interrelated parts that must work together to achieve a common goal. Inputs (resources), outputs (products or services), and feedback (information about performance) are all critical components of this perspective.

Question 14

Which of the following is included in the open systems perspective of organizations?
A)Inputs
B)Subsystems
C)Outputs
D)Feedback from the environment
E)All of the answers are correct.

Accepted Answer

The open systems perspective of organizations includes all of the options given - inputs, subsystems, outputs, and feedback from the environment. This approach recognizes that organizations are not closed, self-contained entities, but rather they interact with and are influenced by their external environment. Inputs are the resources that an organization takes in, such as materials, labor, and money. Subsystems are the interrelated parts within an organization, such as departments or teams. Outputs are the products or services that an organization produces, which are then consumed by the environment. Finally, feedback from the environment means that an organization receives information about how its outputs are perceived and consumed, and can make adjustments based on that feedback.

Question 15

Which of the following is an example of knowledge acquisition?
A)Surveying employees about their attitudes towards recent corporate changes.
B)Developing a training program for employees to learn the latest software for their jobs.
C)Encouraging employees to share their knowledge with co-workers.
D)Hiring people who bring valuable knowledge that is not available from current employees.
E)All of the answers are examples of knowledge acquisition.

Accepted Answer

The answer of Which of the following is an example...

Question 16

Which of these statements about the field of organizational behaviour is TRUE?
A)Organizational behaviour emerged as a distinct field during the 1980s.
B)The origins of some organizational behaviour concepts date back to Plato and other Greek philosophers.
C)Information technology has almost no effect on organizational behaviour.
D)The field of organizational behaviour relies exclusively on ideas generated within the field by organizational behaviour scholars.
E)The origins of organizational behaviour are traced mainly to the field of economics.

Accepted Answer

The origins of some organizational behaviour concepts date back to Plato and other Greek philosophers. While organizational behaviour emerged as a distinct field in the mid-20th century, many of its concepts, such as motivation and leadership, can be traced back to ancient times.

Question 17

Which of these statements about the field is FALSE?
A)Organizational behaviour scholars study individual,team and structural characteristics that influence behaviour within organizations.
B)The field of OB has adopted concepts and theories from other fields of inquiry.
C)Organizational behaviour emerged as a distinct field around the 1940s.
D)Given the specific utility of the field,OB is useful for the managers in the organizations and not the employees.
E)OB scholars study what people think,feel,and do in and around organizations.

Accepted Answer

This statement is false as OB is useful not only for the managers but also for the employees as it helps them to understand their own behaviour, as well as the behaviour of others, in the workplace.

Question 18

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:
A)transform intellectual capital into knowledge management.
B)transfer human capital into structural capital.
C)prevent relationship capital from interfering with human capital.
D)reduce the amount of human capital.
E)transfer structural capital into relationship capital.

Accepted Answer

The practice of creating a database where employees document their solutions to unusual maintenance problems is an example of transferring human capital (knowledge carried around in employees' heads) into structural capital (a documented database). This allows the company to better capture and retain important knowledge and expertise, rather than relying solely on individual employees.

Question 19

The organizational learning perspective states that an organizations' effectiveness depends on:
A)extracting information and ideas from the external environment and through experimentation.
B)ensuring that knowledge is shared throughout the organization.
C)ensuring that employees effectively use the knowledge available to them.
D)All of the answers are correct.
E)ensuring that knowledge is shared throughout the organization and ensuring that employees effectively use the knowledge available to them.

Accepted Answer

The organizational learning perspective asserts that an organization's effectiveness relies on all three elements mentioned in the options, i.e., extracting information and ideas from the external environment and through experimentation, sharing knowledge throughout the organization, and ensuring that employees use the knowledge available to them. Hence, option D, i.e., "All of the answers are correct," is the best choice.

Question 20

In the field of organizational behaviour,organizations are best described as:
A)legal entities that must abide by government regulations and pay taxes.
B)physical structures with observable capital equipment.
C)social entities with a publicly stated set of formal goals.
D)groups of people who work interdependently towards some purpose.
E)any social entity with profit-centred motives and objectives.

Accepted Answer

Organizations are primarily made up of people who work together to achieve a common goal. While they may have legal and physical structures, these are secondary to the people involved and their interdependent relationships. Organizations may have formal goals, but these may not always be publicly stated or may change over time. Profit-centred motives and objectives are common in organizations, but are not necessarily defining characteristics.

Quiz 1: Introduction to the Field of Organizational Behavior

ACME Software Ltd has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization.This training program relates most closely with which of the following concepts?

Which of the following is a form of knowledge acquisition?

Knowledge management is an extension of:

Which of the following relates to the perspective that organizations are open systems?

Intellectual capital consists of:

Which of the following perspective is consistent with the concept of organizational effectiveness?

Intellectual capital refers to:

According to the author of Canadian Organizational Behaviour,organizational behaviour knowledge:

The amount of outputs relative to inputs in the organization's transformation process is referred to as:

Which of these statements about the field of organizational behaviour is FALSE?

The open systems perspective of organizational behaviour states that:

Organizational behaviour knowledge:

Which organizational behaviour perspective discusses inputs,outputs and feedback?

Which of the following is included in the open systems perspective of organizations?

Which of the following is an example of knowledge acquisition?

Which of these statements about the field of organizational behaviour is TRUE?

Which of these statements about the field is FALSE?

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

The organizational learning perspective states that an organizations' effectiveness depends on:

In the field of organizational behaviour,organizations are best described as: