Question 1

What are the common sources of consumer information?

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Question 2

Steve Franklin recently purchased a stereo system.After a few weeks it overheated,causing a small fire and some minor damage.What actions would you recommend to Steve to resolve his consumer complaint?

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Question 3

Explain the difference between arbitration and mediation.

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Question 4

What legal actions are available when assistance is needed to resolve a consumer complaint?

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Question 5

Describe four common consumer myths.Why do you think they continue to be believed by many consumers? Offer suggestions for ways to increase consumer awareness of such myths.

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Question 6

Distinguish between an implied warranty and an express warranty.

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Quiz 8: Consumer Purchasing Strategies and Legal Protection