Question 1

Explain systems thinking and how management information systems enable business communications.

Accepted Answer

The answer of Explain systems thinking and how management information...

Question 2

Sandy Fiero works as the chief knowledge officer for Bend Lumbar Company.She has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue.Sandy determines that the best value she can add is by creating a service that offers free next day shipping on any order over $50.Where in the value chain is Sandy adding value?
A) The primary value activity outbound logistics
B) The primary value activity inbound logistics
C) The primary value activity marketing and sales
D) The primary value activity operations

Accepted Answer

Outbound logistics distributes goods and services to customers.

Question 3

Describe the information age and the differences between data,information,business intelligence,and knowledge.

Accepted Answer

The answer of Describe the information age and the differences...

Question 4

MIS can add value to both primary and support activities within a business.Which of the following is not an example of a company adding value by the use of MIS in a support activity?
A) Netflix creating a business strategy for the video rental market that delivers videos via the mail
B) The human resources department creates a tracking system to efficiently reward employees based on their performance
C) Scottrade Corp.creating an online system for employees to track paychecks,benefits,wellness rewards program,and other employee benefit items
D) The University of Forks creates a program to automatically order office supplies such as pens and pads of paper for its employees

Accepted Answer

MIS can add value to both primary and support activities within a business.All are support activities except for the example,Netflix creating a business strategy for the video rental market that makes renting a movie simplified with their inexpensive,no late fee,quick mail delivery system.This is a primary value activity.

Question 5

Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?
A) Product analysis
B) Primary supplier power
C) Value chain analysis
D) Buyer chain analysis

Accepted Answer

The value chain analysis views a firm as a series of business processes that each add value to the product or service.

Question 6

When reviewing Porter's value chain analysis,which of the below provides customer support after the sale of goods and services?
A) Inbound logistics
B) Outbound logistics
C) Operations
D) Service

Accepted Answer

The service activity within the primary value activities will provide customer support after the sale of goods and services.

Question 7

Which of the below represents procurement as part of the support value activities in a value chain analysis?
A) Purchases inputs such as raw materials,resources,equipment and supplies
B) Applies MIS to processes to add value
C) Distributes goods and services to customers
D) Promotes,prices,and sells products to customers

Accepted Answer

Procurement is the process of the support value activity which purchases inputs such as raw materials,resources,equipment and supplies.

Question 8

What is a standardized set of activities that accomplishes a specific task?
A) Business strategy
B) Business outcome
C) Business process
D) Knowledge process

Accepted Answer

A business process is a standardized set of activities that accomplish a specific task.

Question 9

Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?
A) Target high value-adding activities to further enhance their value
B) Target low value-adding activities to increase their value
C) Perform some combination of the two
D) All of these choices

Accepted Answer

When a firm has identified the activities from the value chain that are bringing the highest added value to their customers,they need to make decisions regarding the competitive advantage by determining whether to 1)Target high value-adding activities to further enhance their value,2)Target low value-adding activities to increase their value,and 3)Perform some combination of the two.

Question 10

When evaluating the value chain,all of the following are included in the primary value activities except _________.
A) inbound activities
B) operations
C) service
D) MIS development

Accepted Answer

The primary value activities include 1)inbound logistics,2)operations,3)outbound logistics,4)marketing and sales,and 5)service.

Question 11

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?
A) Supplier power
B) Operations management
C) Porter's Five Forces Model
D) The value chain analysis

Accepted Answer

The support activity firm infrastructure coupled with the primary value activity of outbound logistics is a part of the value chain analysis.

Question 12

Which of the following is not considered a category within the support value activities in a value chain analysis?
A) Technology development
B) Outbound logistics
C) Human resource management
D) Firm infrastructure

Accepted Answer

Support value activities are found along the top of the value chain and includes business processes,such as firm infrastructure,human resource management,technology development,and procurement that support the primary value activities.

Question 13

Define the six primary MIS-related strategic positions in an organization along with their associated responsibilities.

Accepted Answer

The answer of Define the six primary MIS-related strategic positions...

Question 14

What is the support value activity that provides employees with training,hiring,and compensation?
A) Procurement
B) Operations resource management
C) Human resource management
D) Firm infrastructure

Accepted Answer

Human resource management provides employee training,hiring,and compensation.

Question 15

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself,with a ________ or ________________.
A) focused strategy,product differentiation
B) focused strategy,cost advantage
C) cost advantage,primary value activities
D) cost advantage,product differentiation

Accepted Answer

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself,with a cost advantage or product differentiation.

Question 16

What are the two main categories in a value chain analysis?
A) Primary value activities & secondary value activities
B) Primary value activities & support value activities
C) Primary value activities & strengthening value activities
D) None of these choices

Accepted Answer

The value chain groups a firm's activities into two categories,primary value activities,and support value activities.

Question 17

MIS can add value to both primary activities and support activities in the value chain.Which of the following is not an example of a company adding value by the use of MIS in a primary activity?
A) Scottrade Corp.creating an online system for employees to track paychecks,benefits,wellness rewards program,and other employee benefit items
B) A system for the sales and marketing departments to track specific sales targets and follow up processes
C) An easy electronic survey,similar to the survey monkey,to be sent to the customer right after a service was completed
D) Royal Crest Dairy using their custom order and delivery system through an easily accessible Web portal for the customer to track delivery status

Accepted Answer

MIS can add value to both primary and support activities within a business.All are primary activities except Scottrade Corp.creating an online system for employees to track paychecks,benefits,wellness rewards program,and other employee benefit items.This is a support value activity.

Question 18

When evaluating the value chain,which of the following is included in the support value activities?
A) Inbound activities
B) Marketing and sales
C) Firm infrastructure
D) Finance and sales

Accepted Answer

The support value activities found along the top of the value chain include 1)firm infrastructure,2)human resource management,3)technology development,and 4)procurement.

Question 19

Identify the different departments in a company and why they must work together to achieve success.

Accepted Answer

The answer of Identify the different departments in a company...

Question 20

Which of the following is not considered a category within the primary value activities in a value chain analysis?
A) Inbound logistics
B) Firm infrastructure
C) Operations
D) Service

Accepted Answer

Primary value activities are found at the bottom of the value chain,these include business processes that acquire raw materials and manufacture,deliver,market,sell,and provide after-sales services.

Quiz 1: Management Information Systems: Business Driven MIS

Explain systems thinking and how management information systems enable business communications.

Describe the information age and the differences between data,information,business intelligence,and knowledge.

MIS can add value to both primary and support activities within a business.Which of the following is not an example of a company adding value by the use of MIS in a support activity?

Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?

When reviewing Porter's value chain analysis,which of the below provides customer support after the sale of goods and services?

Which of the below represents procurement as part of the support value activities in a value chain analysis?

What is a standardized set of activities that accomplishes a specific task?

Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?

When evaluating the value chain,all of the following are included in the primary value activities except _________.

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

Which of the following is not considered a category within the support value activities in a value chain analysis?

Define the six primary MIS-related strategic positions in an organization along with their associated responsibilities.

What is the support value activity that provides employees with training,hiring,and compensation?

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself,with a or ________.

What are the two main categories in a value chain analysis?

MIS can add value to both primary activities and support activities in the value chain.Which of the following is not an example of a company adding value by the use of MIS in a primary activity?

When evaluating the value chain,which of the following is included in the support value activities?

Identify the different departments in a company and why they must work together to achieve success.

Which of the following is not considered a category within the primary value activities in a value chain analysis?