Jennifer walks in to her customer's office,and immediately the customer begins talking about his problems both at work and at home.Jennifer had a sales presentation prepared for the customer but,instead listens quietly,asking questions where appropriate and offering support when appropriate.Jennifer is practicing:
A) paraphrasing the customer.
B) active listening.
C) the body language agreement method.
D) the tolerating silence presentation format.
E) the low-context-high-context differential.

Question

Quizplus · Accepted Answer

Jennifer is practicing active listening by being fully present and engaged in the conversation, asking questions and offering support where appropriate. She is not just waiting to give her sales presentation, but taking the time to understand the customer's needs and concerns.

Jennifer Walks in to Her Customer's Office,and Immediately the Customer