Question 1

Which of the following is the first step in the training design process?

Accepted Answer

A training design process begins with assessing needs to determine if training is needed.

Question 2

_____ refers to training and development programs, courses, and events that are developed and organized by the company.

Accepted Answer

Formal training refers to training and development programs, courses, and events that are developed and organized by the company. Typically employees are required to attend or complete these programs, which can include face-to-face training programs (such as instructor-led courses)as well as online programs.

Question 3

Processes, checklists, flowcharts, formulas, and definitions are examples of _____.

Accepted Answer

Explicit knowledge refers to knowledge that is well documented, easily articulated, and easily transferred from person to person. Examples of explicit knowledge include processes, checklists, flowcharts, formulas, and definitions. Explicit knowledge tends to be the primary focus of formal training.

Question 4

Inpatriation prepares expatriates for return to the parent company and country from the foreign assignment.

Accepted Answer

Repatriation prepares expatriates for return to the parent company and country from the foreign assignment.

Question 5

Which of the following is true about self-efficacy?

Accepted Answer

As a factor that influences an employee's motivation to learn, self-efficacy is the employee's belief that he can successfully learn the content of a training program.

Question 6

Which of the following steps in a training design process involves self-management strategies and peer and manager support?

Accepted Answer

In a training design process, ensuring transfer of training involves self-management strategies and peer and manager support.

Question 7

The most common area addressed through diversity efforts is the pervasiveness of stereotypes, assumptions, and biases.

Accepted Answer

A survey of diversity training efforts found that the most common area addressed through diversity efforts is the pervasiveness of stereotypes, assumptions, and biases.

Question 8

When conducting a needs assessment, which type of analysis is generally performed first?

Accepted Answer

In practice, organizational analysis, person analysis, and task analysis are usually not conducted in any specific order. However, because organizational analysis is concerned with identifying whether training fits with the company's strategic objectives and whether the company wants to devote time and money to training, it is usually conducted first.

Question 9

Anticipatory socialization occurs before the individual joins the company.

Accepted Answer

Anticipatory socialization occurs before the individual joins the company. Through anticipatory socialization, expectations about the company, job, working conditions, and interpersonal relationships are developed through interactions with representatives of the company (recruiters, prospective peers, and managers)during recruitment and selection.

Question 10

The information employees receive while they are performing is called _____.

Accepted Answer

Employees receive timely, relevant, accurate, constructive, and specific feedback about their performance.

Question 11

Which of the following management actions could most likely increase employees' self-efficacy levels?

Accepted Answer

As a factor that influences an employee's motivation to learn, self-efficacy is the employee's belief that he can successfully learn the content of a training program. It is enhanced by letting employees know the purpose of training.

Question 12

Which of the following will enhance the work environment to influence an employee's motivation to learn?

Accepted Answer

As a factor that influences an employee's motivation to learn, work environment may be enhanced by giving employees opportunities to practice and apply skills to their work.

Question 13

Identifying needed knowledge, skills, abilities, or competencies and ensuring current developmental programs support the company's strategic needs are implications of which of the following strategic training and development initiatives?

Accepted Answer

As a strategic training and development initiative, aligning training and development with the company's strategic direction involves identifying needed knowledge, skills, abilities, or competencies and ensuring current training and development programs support the company's strategic needs.

Question 14

A _____ is a statement of an employee's work activity in a specific job.

Accepted Answer

A job is a specific position requiring the completion of specific tasks. A task is a statement of an employee's work activity in a specific job.

Question 15

To ensure that awareness of the training needs enhances trainees' motivation to learn, which of the following should a manager do?

Accepted Answer

As a factor that influences an employee's motivation to learn, awareness of training needs may be enhanced by encouraging trainees to complete self-evaluation of all strengths and weaknesses.

Question 16

Expatriates are employees with citizenship in the country where a company is located.

Accepted Answer

Because of the increase in global operations, employees often work outside their country of origin or work with employees from other countries. An expatriate works in a country other than his or her country of origin.

Question 17

Ensuring that employees have product and service knowledge and understand their roles and decision-making authority are implications of which of the following strategic training and development initiatives?

Accepted Answer

As a strategic training and development initiative, improving customer service involves ensuring that employees: have product and service knowledge; have skills needed to interact with customers; and understand their roles and decision-making authority.

Question 18

Which of the following is true about task analysis?

Accepted Answer

A task analysis identifies the conditions in which tasks are performed. Task analysis results in a description of work activities, including tasks performed by the employee and the knowledge, skills, and abilities required to successfully complete the tasks. Validating or confirming the tasks is one of the steps in task analysis.

Question 19

_____ analysis involves determining the business appropriateness of training, given the company's business strategy.

Accepted Answer

Organizational analysis considers the context in which training will occur. That is, organizational analysis involves determining the business appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers for training activities.

Question 20

Organizational socialization is the process by which new employees are transformed into effective members of the company and involves three phases: anticipatory socialization, encounter, and settling in.

Accepted Answer

Organizational socialization is the process by which new employees are transformed into effective members of the company. Socialization involves three phases: anticipatory socialization, encounter, and settling in.

Quiz 7: Training