Question 1

Learning how to enhance the American global image of being a "caring,wonderful person" is part of becoming a world citizen.

Accepted Answer

Becoming a world citizen includes learning how not to be an "ugly American." Americans "are seen throughout the world as an arrogant people,totally self-absorbed and loud," says Keith Reinhard,former head of advertising conglomerate DDB Worldwide.

Question 2

Don,the CEO of Pie Technology,announced in a conference call the corporate strategic goal of operations in several countries.When this long-term vision by Don is realized,it would qualify Pie Technology as a multinational corporation.

Accepted Answer

A multinational corporation,or multinational enterprise,is a business firm with operations in several countries.

Question 3

A nonprofit organization with operations in several states is a multinational organization.

Accepted Answer

A multinational organization is a nonprofit organization with operations in several countries.

Question 4

Sally has seen such great interest in her scented candles that she has decided to start her own small business selling them.One benefit that Sally's company can achieve with the Internet and the World Wide Web is that her organization can operate globally,helping her get started more easily because she can put products on a website and sell worldwide,with the advantages of distribution and scope that large companies have.

Accepted Answer

The Internet and the World Wide Web allow almost anyone to be global,which has an important result: small companies can get started more easily.Because anyone can put goods or services on a website and sell worldwide,this wipes out the former competitive advantages of distribution and scope that large companies used to have.

Question 5

Technology,such as e-mail and videoconferencing,works best to show commitment to customers and handle joint ventures and mergers.

Accepted Answer

Frequent travel may still be needed because personal encounters are essential."There is no substitute for face time," says a BusinessWeek article.Yes,technologies such as smartphones,e-mail,and videoconferencing make it easier to connect with others,superficially at least."But," says an investment banker,"in a global world you have to get in front of your employees,spend time with your clients,and show commitment."

Question 6

Before you travel and conduct business abroad,spend some time learning about other patterns of interpersonal communication,such as in Afghanistan,where a man does not ask another man about his wife.

Accepted Answer

Before you travel and conduct business abroad,spend some time learning about patterns of interpersonal communication.In Japan,for instance,it is considered rude to look directly into the eye for more than a few seconds.In Greece,the hand-waving gesture commonly used in America is considered an insult.In Afghanistan,a man does not ask another man about his wife.In China,people generally avoid hugs-at least until recently.

Question 7

Susan,a teacher,is interested in helping children in other countries learn how to read.She has formed an international nonprofit organization that travels to several nations in Africa to donate books and work in schools as tutors.Susan's organization is an example of a multinational corporation.

Accepted Answer

A multinational corporation,or multinational enterprise,is a business firm with operations in several countries.A multinational organization is a nonprofit organization with operations in several countries.Examples are the World Health Organization and the International Red Cross.

Question 8

Keith Reinhard of the nonprofit group Business for Diplomatic Action said,"Americans are seen throughout the world as compassionate,caring people,who are helpful and soft spoken."

Accepted Answer

Americans "are seen throughout the world as an arrogant people,totally self-absorbed and loud," says Keith Reinhard,former head of advertising conglomerate DDB Worldwide who is leading an effort to reverse that through a nonprofit group called Business for Diplomatic Action.

Question 9

The process whereby managers are able to utilize Microsoft Excel to improve the record-keeping related to marketing their products and services is known as e-commerce.

Accepted Answer

E-commerce,or electronic commerce,is the buying and selling of products and services through computer networks.

Question 10

Becoming a world citizen includes being global in focus,but thinking local,learning what's appropriate behavior,knowing your field,and becoming at least minimally skilled in the language of the local country.

Accepted Answer

Becoming a world citizen includes being global in focus,but thinking local,learning what's appropriate behavior,knowing your field,and becoming at least minimally skilled in the language of the local country.

Question 11

The availability of goods,people,and money to be able to move more freely worldwide is known as the flexible economy.

Accepted Answer

The availability of goods,people,and money to be able to move more freely worldwide is known as the global economy.

Question 12

Developing a more globally interdependent system defines nationalism.

Accepted Answer

Globalization is the trend of the world economy toward becoming a more interdependent system.

Question 13

Paul McDonald,executive director of recruitment firm Robert Half Management Resources,said,"Anyone with international experience will have a leg up,higher salary,and be more marketable."

Accepted Answer

Paul McDonald,executive director of recruitment firm Robert Half Management Resources,said: "Anyone with international experience will have a leg up,higher salary,and be more marketable."

Question 14

Great civilizations have had the characteristic of a strong economy,despite their communication problems.

Accepted Answer

The hallmark of great civilizations has been their great systems of communications.

Question 15

ABC Investments has been advising customers financially since 1902.In 1989,ABC was able to open an office in Berlin,after the Berlin Wall came down.Later,ABC opened several offices in Asia when several Asian countries opened their economies to foreign investors,then as governments began to deregulate their economies,ABC was able to allow their global customers to move their money freely around the world.ABC Investment's experience is evidence of the three historic global changes which Rosabeth Moss Kantor of the Harvard Business School spoke of.

Accepted Answer

In the late 1980s,the trend toward governments deregulating their economies began sweeping the globe.This is one of three events that set up conditions by which goods,people,and money could move more freely throughout the world,or a global economy.The global economy refers to the increasing tendency of the economies of the world to interact with one another as one market instead of many national markets.

Question 16

Certain industries,like telecommunications and financial services,are especially suited for being midsize and local,so these companies are not trying to become bigger or merge with other big companies.

Accepted Answer

The last 20 years have seen a surge in mergers.Certain industries,like oil,telecommunications,automobiles,financial services,and pharmaceuticals for instance,aren't suited to being midsize,let alone small and local,so companies in these industries are trying to become bigger and cross-border.The means for doing so is to merge with other big companies.

Question 17

While in Italy,Tony was able to communicate important information to George,his business partner,via e-mail.Later that day,Tony remarked to George about how helpful it was that he was able to return to their office in New York in less than nine hours.This "shrinking" of time and space as air travel and the electronic media have made it easier for people around the globe to communicate with one another defines the global village.

Accepted Answer

The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for the people of the globe to communicate with one another.

Question 18

One advantage of small companies over large organizations is the ability to make decisions more slowly and methodically if needed,which gives small companies a global advantage in terms of time and distance over large companies.

Accepted Answer

Small companies can maneuver and change direction faster,which gives them an advantage in terms of time and distance over large companies.

Question 19

Foreign companies have built plants in the United States,slowly revitalizing parts of industrial America,with foreign direct investment only at 5% of America's GDP.In addition,companies based overseas provide jobs for about 1% of U.S.workers.

Accepted Answer

Foreign firms are building plants in the United States,revitalizing parts of industrial America.Indeed,foreign direct investment makes up 15% of the country's gross domestic product (total value of all goods and services).Companies based overseas provide jobs for approximately 10% of the U.S.workforce.

Question 20

A negative effect of global economic interdependency is the movement,or outsourcing,of formerly well-paying jobs overseas as companies seek cheaper labor costs.

Accepted Answer

One negative effect of global economic interdependency is the movement,or outsourcing,of formerly well-paying jobs overseas as companies seek cheaper labor costs,particularly in manufacturing.

Quiz 4: Global Management: Managing Across Borders

Learning how to enhance the American global image of being a "caring,wonderful person" is part of becoming a world citizen.

Don,the CEO of Pie Technology,announced in a conference call the corporate strategic goal of operations in several countries.When this long-term vision by Don is realized,it would qualify Pie Technology as a multinational corporation.

A nonprofit organization with operations in several states is a multinational organization.

Technology,such as e-mail and videoconferencing,works best to show commitment to customers and handle joint ventures and mergers.

Before you travel and conduct business abroad,spend some time learning about other patterns of interpersonal communication,such as in Afghanistan,where a man does not ask another man about his wife.

Susan,a teacher,is interested in helping children in other countries learn how to read.She has formed an international nonprofit organization that travels to several nations in Africa to donate books and work in schools as tutors.Susan's organization is an example of a multinational corporation.

Keith Reinhard of the nonprofit group Business for Diplomatic Action said,"Americans are seen throughout the world as compassionate,caring people,who are helpful and soft spoken."

The process whereby managers are able to utilize Microsoft Excel to improve the record-keeping related to marketing their products and services is known as e-commerce.

Becoming a world citizen includes being global in focus,but thinking local,learning what's appropriate behavior,knowing your field,and becoming at least minimally skilled in the language of the local country.

The availability of goods,people,and money to be able to move more freely worldwide is known as the flexible economy.

Developing a more globally interdependent system defines nationalism.

Paul McDonald,executive director of recruitment firm Robert Half Management Resources,said,"Anyone with international experience will have a leg up,higher salary,and be more marketable."

Great civilizations have had the characteristic of a strong economy,despite their communication problems.

Certain industries,like telecommunications and financial services,are especially suited for being midsize and local,so these companies are not trying to become bigger or merge with other big companies.

One advantage of small companies over large organizations is the ability to make decisions more slowly and methodically if needed,which gives small companies a global advantage in terms of time and distance over large companies.

Foreign companies have built plants in the United States,slowly revitalizing parts of industrial America,with foreign direct investment only at 5% of America's GDP.In addition,companies based overseas provide jobs for about 1% of U.S.workers.

A negative effect of global economic interdependency is the movement,or outsourcing,of formerly well-paying jobs overseas as companies seek cheaper labor costs.