Question 1

Which of the following systems is the primary interface to customers and sales channels,typically used to support customers or sales?
A)Back office systems
B)Front office systems
C)Decision support systems
D)Executive information systems

Accepted Answer

The front office systems are the primary interface to customers and sales channels;they send all the customer information they collect to the database.

Question 2

An enterprise resource planning (ERP)system is:
A)a collection of integrated software for every functional area within an organization.
B)a collaborative document management system that stores and manages documents needed by the entire organization.
C)a database management system that maintains information on the information resources for the entire enterprise.
D)a strategic planning methodology that promotes enterprise-wide planning rather than decentralized planning.

Accepted Answer

An enterprise resource planning (ERP)system is a collection of integrated software for business management,accounting,finance,human resources management,project management,inventory management,service and maintenance,transportation,e-business,supply chain management,customer relationship management,and e-collaboration.

Question 3

Which of the following is true of push and pull technologies?
A)The early Web was characterized by pushing static information.
B)In push technologies,organizations provide users with standardized information.
C)In pull technologies,organizations provide users with customized information based on each user's individual profile.
D)In pull technologies,users research,find,request,and retrieve the information they want.

Accepted Answer

Pull technology users research,find,request,and retrieve the information they want.In push technology,organizations provide users with customized,personalized,and timely information based on each user's individual profile.

Question 4

Which of the following ERP software is most suitable for Exacto,a precision instrument manufacturer with 400 seats?
A)Infor ERP Solution
B)Microsoft Dynamics AX
C)SAP Business One
D)Intuit QuickBooks Enterprise

Accepted Answer

Suitable ERP software for medium businesses (with 100-500 seats)are Microsoft Dynamics GP or NAV,SAP Business All-In-One,Infor ERP Solution,Epicor ERP Solution for Mid-Sized Businesses,SYSPRO,and Sage MAS 90 ERP,MAS 200 ERP,or Accpac Extended Enterprise Suite.

Question 5

_____ was one of the first to offer SaaS for CRM software.
A)Oracle
B)SAP
C)Salesforce.com
D)Microsoft

Accepted Answer

Salesforce.com was one of the first to offer such a model as SaaS for CRM software,as was NetSuite.

Question 6

The Web 2.0:
A)is a technology that focuses on online collaboration,users as both creators and modifiers of content,dynamic and customized information feeds,and many other engaging Web-based services.
B)is a computer network consisting of a collection of internet sites that offer text and graphics and sound and animation resources through the hypertext transfer protocol.
C)is a reference that points to a whole document or to a specific element within a document.
D)is a computer network consisting of a worldwide network of computer networks that use the TCP/IP network protocols to facilitate data transmission and exchange.

Accepted Answer

Social media is fueled by Web 2.0 technologies.The Web 2.0 is the so-called second generation of the Web and focuses on online collaboration,users as both creators and modifiers of content,dynamic and customized information feeds,and many other engaging Web-based services.

Question 7

Which systems are typically used to fulfill and support customer orders?
A)Back office systems
B)Front office systems
C)Side office systems
D)Decision support systems

Accepted Answer

The back office systems are used to fulfill and support customer orders and they also send all their customer information to the database.

Question 8

Qriosity Inc. ,a company of less than 100 seats,is in need of suitable ERP software.The company having had a long,fruitful relationship with Microsoft for more than 10 years,wants to buy a Microsoft ERP product? Which of the following is suitable ERP software for Qriosity Inc.?
A)Microsoft Dynamics AX
B)Microsoft Dynamics GP
C)Microsoft Dynamics SL
D)Microsoft Dynamics NAV

Accepted Answer

Suitable ERP software for small businesses (with less than 100 seats)are:Microsoft Dynamics SL,SAP Business One,Sage ERP X3,Exact Software EXACT ONLINE Solution,and Intuit QuickBooks Enterprise.

Question 9

MailEx is a logistics company currently in need of an ERP product for managing the firm better.Which of the following ERP vendors would best suit a logistics company like MailEx?
A)Infor
B)Oracle/PeopleSoft
C)SAP
D)Microsoft

Accepted Answer

Each vendor has a specialty in one particular module area such as SAP has in logistics.

Question 10

Which of the following ERP vendors is particularly used in financials?
A)Oracle
B)Infor
C)Microsoft
D)SAP

Accepted Answer

Each vendor has a specialty in one particular module area such as Oracle/PeopleSoft in financials.

Question 11

The early stage of ERP was carried out in the 1970s through a system called ____.
A)Customer Relationship Management (CRM)
B)Database Management System (DBMS)
C)Materials Requirement Planning (MRP)
D)Decision Support System (DSS)

Accepted Answer

The early stage of ERP was carried out in the 1970s through a system called Materials Requirement Planning (MRP).The focus of the MRP software was on internal production planning,calculating time requirements components,procurement,and materials planning.

Question 12

_____ is a collection of Web-based and mobile technologies that create true interactivity among users,most usually allowing users to be both creators and consumers of content.
A)World Wide Web
B)ERP
C)CRM
D)Social media

Accepted Answer

Social media is a collection of Web-based and mobile technologies that create true interactivity among users,most usually allowing users to be both creators and consumers of content.

Question 13

Social media is fueled by ____.
A)Web 2.0 technologies
B)CRM technologies
C)SCM technologies
D)ERP technologies

Accepted Answer

Social media is fueled by Web 2.0 technologies.

Question 14

What is the difference between front and back office systems?
A)Front office systems are external systems;back office systems are internal.
B)Front office systems are Web based;back office systems are built on database systems.
C)Front office systems process information in the beginning of a customer's transaction;back office systems process information at the end of the customer's transaction.
D)Front office systems focus on getting the sale;back office systems focus on follow-up.

Accepted Answer

The front office systems are the primary interface to customers and sales channels;they send all the customer information they collect to the database.The back office systems are used to fulfill and support customer orders and they also send all their customer information to the database.The CRM system analyzes and distributes the customer information and provides the organization with a complete view of each customer's experience with the business.

Question 15

Allmart is a retail store chain with branches in more than 20 states in the US.They are planning to change their ERP software to a more retail management-specific one.Which of the following ERP vendors would best suit Allmart?
A)SAP
B)Microsoft
C)Oracle
D)Infor

Accepted Answer

Each vendor has a specialty in one particular module area such as SAP in logistics,Oracle/PeopleSoft in financials,Infor in manufacturing,and Microsoft in retail management.

Question 16

_____ is a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright.
A)SaaS
B)IaaS
C)PaaS
D)DSS

Accepted Answer

Software-as-a-service (SaaS)is a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright.

Question 17

Organizations choose and deploy ERP systems for many different benefits and reasons.Which of the following is a way that firms use to calculate such benefits?
A)Through CRM and SCM
B)Through clients and customers,who get the final benefits
C)Through calculation of ROI,weighted against the benefits expected
D)Through comparison of costs of using ERP and MRP

Accepted Answer

Organizations choose and deploy ERP systems for many different benefits and reasons.In many cases the calculation of return on investment (ROI)is weighted against the many benefits expected.

Question 18

Which of the following is a popular ERP vendor?
A)Apple
B)SAP
C)Symantec
D)Samsung

Accepted Answer

The dominating ERP software suppliers are SAP,Oracle/PeopleSoft,Infor,and Microsoft.

Question 19

Forca,an aircraft manufacturing firm,needs an ERP product which specializes particularly in module area of manufacturing.Which of the following ERP vendors would best suit Forca?
A)Microsoft
B)Oracle/PeopleSoft
C)SAP
D)Infor

Accepted Answer

Each vendor has a specialty in one particular module area such as Infor in manufacturing.

Question 20

Which of the following ERP software is most suitable for Forca,an aircraft manufacturer with more than 20000 employees?
A)SYSPRO
B)SAP Business One
C)Oracle ERP
D)Sage MAS 90 ERP

Accepted Answer

Microsoft Dynamics AX,Oracle,SAP,and Agresso Business World ERP Solution are some of the most suitable ERP products for large businesses with more than 500 seats.

Quiz 2: Major Business Initiatives: Gaining Competitive Advantage With It

Which of the following systems is the primary interface to customers and sales channels,typically used to support customers or sales?

An enterprise resource planning (ERP) system is:

Which of the following is true of push and pull technologies?

Which of the following ERP software is most suitable for Exacto,a precision instrument manufacturer with 400 seats?

_____ was one of the first to offer SaaS for CRM software.

The Web 2.0:

Which systems are typically used to fulfill and support customer orders?

Qriosity Inc. ,a company of less than 100 seats,is in need of suitable ERP software.The company having had a long,fruitful relationship with Microsoft for more than 10 years,wants to buy a Microsoft ERP product? Which of the following is suitable ERP software for Qriosity Inc.?

MailEx is a logistics company currently in need of an ERP product for managing the firm better.Which of the following ERP vendors would best suit a logistics company like MailEx?

Which of the following ERP vendors is particularly used in financials?

The early stage of ERP was carried out in the 1970s through a system called ____.

_____ is a collection of Web-based and mobile technologies that create true interactivity among users,most usually allowing users to be both creators and consumers of content.

Social media is fueled by ____.

What is the difference between front and back office systems?

Allmart is a retail store chain with branches in more than 20 states in the US.They are planning to change their ERP software to a more retail management-specific one.Which of the following ERP vendors would best suit Allmart?

_____ is a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright.

Organizations choose and deploy ERP systems for many different benefits and reasons.Which of the following is a way that firms use to calculate such benefits?

Which of the following is a popular ERP vendor?

Forca,an aircraft manufacturing firm,needs an ERP product which specializes particularly in module area of manufacturing.Which of the following ERP vendors would best suit Forca?

Which of the following ERP software is most suitable for Forca,an aircraft manufacturer with more than 20000 employees?