Question 1

In a _____ organization,jobs are specialized and grouped such as marketing,finance,operations,accounting,and human resources.

Accepted Answer

In a functional organization,jobs (and departments)are specialized and grouped according to business functions and the skills they require: production,marketing,human resources,research and development,finance,accounting,and so forth.

Question 2

Which of the following is an advantage of functional departmentalization?

Accepted Answer

The traditional functional approach to departmentalization has a number of potential advantages for an organization.One such advantage is that decision making and lines of communication are simple and clearly understood.

Question 3

Which of the following is a characteristic of product organizations?

Accepted Answer

Coordination across product lines and divisions is difficult.Because decision making is decentralized,top management can lose control over decisions made in the divisions.Proper management of decentralization and delegation is essential for this structure to be effective.

Question 4

George is an operations manager at Gershwin Corp.He has been put on a big project with a tight deadline.George distributes half the work to two other supervisors,taking care of the bigger aspects of the project himself.This is an example of:

Accepted Answer

Delegation is the assignment of authority and responsibility to a subordinate at a lower level.It often requires that the subordinate report back to his or her boss about how effectively the assignment was carried out.

Question 5

Pendant Insurance has strictly defined job responsibilities and lines of communication.In this formal atmosphere,approval for any changes to standing procedures must be made by upper management.Here,the insurance firm has a:

Accepted Answer

The delegation of responsibility and authority decentralizes decision making.In a centralized organization,important decisions usually are made at the top.

Question 6

Which of the following is true of line departments?

Accepted Answer

Line departments are those that have responsibility for the principal activities of the firm.Line units deal directly with the organization's primary goods or services.

Question 7

Ideally,decision making should be done by the:

Accepted Answer

Ideally,decision making occurs at the level of the people who are most directly affected by and have the most intimate knowledge about the problem.

Question 8

An organization with departmentalization that groups units around products,customers,or geographic regions is called a:

Accepted Answer

A divisional organization uses departmentalization that groups units around products,customers,or geographic regions.In this structure,separate divisions may act almost as separate businesses or profit centers and work autonomously to accomplish the goals of the entire enterprise.

Question 9

An organization composed of dual relationships in which some employees report to two superiors is a _____ organization.

Accepted Answer

A matrix organization is one composed of dual reporting relationships in which some employees report to two superiors: a functional manager and a divisional manager.

Question 10

The _____ department is an example of a line department.

Accepted Answer

Line departments are those that have responsibility for the principal activities of a firm.Line units deal directly with an organization's primary goods or services;they make things,sell things,or provide customer service.

Question 11

Subdividing an organization into smaller subunits is known as ____.

Accepted Answer

Departmentalization is subdividing an organization into smaller subunits.The three basic approaches to departmentalization are functional,divisional,and matrix.

Question 12

Clarissa,VP of operations,was looking for a new direction and asked Jack to manage the reorganization of the call center,even though he was less experienced than many of the managers in that department.Jack found that the other managers were not cooperative in giving him access to their current procedures or ideas about new ones,and he felt powerless to compel them.Clarissa most likely made the mistake of:

Accepted Answer

The person who gets the assignment should be given the authority,time,and resources to carry out the task successfully.Jack seems not to have adequate authority.

Question 13

Mason Engineering is run in a very traditional way,with experienced top managers making all the decisions and passing them down to lower levels for implementation.Mason can be described as a(n)_____ organization.

Accepted Answer

In a centralized organization,important decisions usually are made at the top.This is the situation at Mason.In decentralized organizations,more decisions are made at lower levels.

Question 14

_____ exists for an employee when his or her manager has an expectation that the job will be performed and has the right to take corrective action if it is not.

Accepted Answer

As the manager delegates responsibilities,subordinates are held accountable for achieving results.Accountability means that the subordinate's manager has the right to expect the subordinate to perform the job and the right to take corrective action if the subordinate fails to do so.

Question 15

An organization in which lower-level managers make important decisions is a(n)_____ organization.

Accepted Answer

The delegation of responsibility and authority decentralizes decision making.In decentralized organizations,more decisions are made at lower levels.

Question 16

Which of the following statements is true about delegation?

Accepted Answer

Delegation helps develop effective subordinates;the approach is likely to empower subordinates and help them develop.Delegation gives the subordinate a more important job.

Question 17

Sports International began its business by making athletic shoes.Its departments are structured based on products sold to professional athletes,products sold to novice athletes,and products sold to non-athletes.In this case,the company uses _____ departmentalization.

Accepted Answer

Some companies build divisions around groups of customers or around different geographic areas.Sports international has structured their departments to serve different groups of customers.

Question 18

The assignment of authority and responsibility to a subordinate at a lower level is referred to as:

Accepted Answer

Delegation is the assignment of authority and responsibility to a subordinate at a lower level.It often requires that the subordinate report back to his or her boss about how effectively the assignment was carried out.

Question 19

In a _____ organization,important decisions usually are made at the top.

Accepted Answer

The delegation of responsibility and authority decentralizes decision making.In a centralized organization,important decisions usually are made at the top.

Question 20

The Hot Peppers Kitchen Inc.was voted producer of the best hot sauce in Calia.It soon expanded and now manufactures and distributes sauces,kitchen equipment,and specialty spices worldwide,with a separate department for each.Which of the following forms of departmentalization does Hot Peppers Kitchen Inc.have?

Accepted Answer

Organizations can create a divisional structure in several ways,including product divisions.In the product organization,all functions that contribute to a given product are organized under one manager.Hot Peppers Kitchen Inc.uses product departmentalization.

Quiz 8: Organization Structure

In a _____ organization,jobs are specialized and grouped such as marketing,finance,operations,accounting,and human resources.

Which of the following is an advantage of functional departmentalization?

Which of the following is a characteristic of product organizations?

George is an operations manager at Gershwin Corp.He has been put on a big project with a tight deadline.George distributes half the work to two other supervisors,taking care of the bigger aspects of the project himself.This is an example of:

Pendant Insurance has strictly defined job responsibilities and lines of communication.In this formal atmosphere,approval for any changes to standing procedures must be made by upper management.Here,the insurance firm has a:

Which of the following is true of line departments?

Ideally,decision making should be done by the:

An organization with departmentalization that groups units around products,customers,or geographic regions is called a:

An organization composed of dual relationships in which some employees report to two superiors is a _____ organization.

The _____ department is an example of a line department.

Subdividing an organization into smaller subunits is known as ____.

Mason Engineering is run in a very traditional way,with experienced top managers making all the decisions and passing them down to lower levels for implementation.Mason can be described as a(n) _____ organization.

_____ exists for an employee when his or her manager has an expectation that the job will be performed and has the right to take corrective action if it is not.

An organization in which lower-level managers make important decisions is a(n) _____ organization.

Which of the following statements is true about delegation?

Sports International began its business by making athletic shoes.Its departments are structured based on products sold to professional athletes,products sold to novice athletes,and products sold to non-athletes.In this case,the company uses _____ departmentalization.

The assignment of authority and responsibility to a subordinate at a lower level is referred to as:

In a _____ organization,important decisions usually are made at the top.