Question 1

Rowland Perry, a headhunter in Manhattan, is required to find a capable candidate for the position of creative director for an ad agency. The creative director is a highly specialized position which requires the selected candidate to guide individual advertising campaigns for a diverse set of clients. Which of the following tools would help Rowland most in his search for a creative director?

Accepted Answer

An expert location system would be the most helpful tool for Rowland Perry in his search for a creative director. This tool is designed specifically to locate candidates with specialized skills and experience, which is exactly what the creative director position requires. A neural network, data warehouse or dashboard may be useful in other contexts but would not provide the specialized assistance needed for this particular search.

Question 2

A ________ is a website in which users add and edit articles about specific topics and discuss the contents of each article with other editors.

Accepted Answer

The description given in the question matches that of a wiki. A blog is a website where a single author or a group of authors regularly post articles, while a portal is a website that serves as a starting point for accessing other websites and services. Mashup is a website that combines content and functionality from multiple sources to create a new service or application.

Question 3

Which of the following is an accurate definition of communities of practice?

Accepted Answer

Communities of practice refer to groups of people who come together to share knowledge about their respective professions or domains. These groups are formed voluntarily, and members often have a shared passion for the topic or area of interest. The goal of a community of practice is to facilitate learning, sharing of best practices, and innovations among members. The other options listed do not accurately reflect the definition of communities of practice.

Question 4

Dense connections in a social analysis map represent ________.

Accepted Answer

Dense connections in a social analysis map typically represent people in informal networks who are willing to provide assistance, rather than formal management levels or hierarchical positions in an organization. These connections may represent strong relationships or collaborations between individuals or groups.

Question 5

A(n)________ can be described as a meeting of people in the same field, or who contribute to the same business process, and share tips for techniques that have consistently shown superior results in accomplishing a goal.

Accepted Answer

A best-practice session involves individuals who share tips and techniques for achieving superior results in accomplishing a goal. A shadowing session involves a person observing someone else performing a job or task, an adversarial review involves the critique of an idea or plan, and an after-action review examines what occurred and how it can be improved for future events.

Question 6

In knowledge management, the step that comes immediately after identifying the goal is ________.

Accepted Answer

After identifying the goal in knowledge management, the next step is to locate the sources of relevant knowledge. This involves identifying the people, documents, and systems that hold the relevant knowledge needed to achieve the goal. Once these sources have been identified, the knowledge can then be captured, organized, valued, and shared to meet the goal.

Question 7

Which of the following statements is true of social network analysis?

Accepted Answer

Social network analysis provides insights into clusters and the roles different people play as leaders. This is one of the primary focuses of social network analysis.

Option A is incorrect because social network analysis does not necessarily display an individual's actual position on a hierarchical organizational chart.

Option B is incorrect because social network analysis does not display connections based on willingness to provide assistance.

Option D is incorrect because social network analysis focuses on how the structure of ties affects individuals and their relationships. It does not treat individuals as discrete units of analysis.

Question 8

Which of the following is an accurate definition of knowledge management?

Accepted Answer

Knowledge management is a field that focuses on managing and utilizing intellectual capital, such as knowledge and expertise, within an organization to improve performance and achieve competitive advantage. It involves the development and implementation of practices and strategies for knowledge creation, organization, sharing, and utilization. Choices A, B, and C do not accurately describe knowledge management.

Question 9

Which of the following contributes to successful knowledge management?

Accepted Answer

Understanding an organization's specific needs is essential in identifying goals and strategies for effective knowledge management. Copying and editing electronic files with different versions, saving and documenting redundant information, and identifying broadly defined, diverse goals and aims do not contribute to successful knowledge management.

Question 10

An after-action review refers to ________.

Accepted Answer

An after-action review is a meeting or discussion held after a project has been completed to evaluate and document what worked well and what did not. This allows the team members to learn from their experiences and make improvements for future projects.

Question 11

Knowledge management refers to ________.

Accepted Answer

Knowledge management refers to practices and processes that organizations use to identify, create, represent, and distribute knowledge and expertise within the organization. This includes investigations that researchers make about roles that intangible assets like knowledge and expertise play in driving organizational performance and innovation.

Question 12

A function of an expert location system is to ________.

Accepted Answer

An expert location system is designed to find people within an organization who possess specific types of knowledge or skills. It utilizes a database of employees and their skill sets to match them with the needs of the organization. The other answer options are not related to the function of an expert location system.

Question 13

Ravi is an account executive at the ad agency Rowland Clarkson. He organizes an after-action review for a recent advertising campaign that the agency worked on. Which of the following is the most likely objective of the review?

Accepted Answer

An after-action review is typically conducted to assess and evaluate the success of a project or campaign, and to determine any lessons learned or areas for improvement. Therefore, the most likely objective of the review is to assess the advertising campaign and determine any lessons or achievements for the agency.

Question 14

________ analysis maps and measures the strength of relationships represented as nodes in clusters and uncovers those who play pivotal roles as bridges to other groups, both inside and outside an organization.

Accepted Answer

Social network analysis is a method of mapping and analyzing the relationships and connections between individuals, groups, and organizations. It can help identify key players, influencers, and connectors within a network, highlighting opportunities for collaboration and communication. It can be used in various industries like healthcare, business, and social development.

Question 15

The first step involved in knowledge management is ________.

Accepted Answer

Before knowledge can be located, captured, organized, and shared, it is important to identify the goal of the knowledge management project. This will help to ensure that the effort is focused on a specific objective and that the knowledge gathered and shared is relevant and useful.

Question 16

Projects focused on explicit knowledge and structural capital, much of which is in electronic form and scattered across different formats and media types, are worsened by the ease of copying and editing electronic files because different versions contain inconsistent information. This problem is referred to as ________.

Accepted Answer

The problem described is one of inconsistent information with different versions, which indicates redundancy. This is a common issue with electronic files and can make managing explicit knowledge and structural capital more difficult. Reliability, accessibility, and exclusivity are not the key concepts in this scenario.

Question 17

________ crawl through databases, websites, emails, project summaries, and other electronic documents to refine their expertise ratings.

Accepted Answer

Expert location systems are designed to identify and locate experts within an organization by crawling through various electronic documents and databases to refine their expertise ratings.

Question 18

Which of the following is an accurate definition of wikis?

Accepted Answer

Wikis are websites that allow users to publish and edit content collaboratively. They provide a platform for users to contribute and edit articles on specific topics, and engage in discussions about the content of the articles. Option A refers to web conferencing systems, option B refers to mentoring strategies, and option D refers to discussion forums.

Question 19

Known to be an integral part of Green Living Inc., Rhonda Lloyd worked as a renewable energy campaigner for nine years in a remote region of Indonesia. What kind of knowledge represents her understanding of the dynamics of village communities and the apprehensions of the locals?

Accepted Answer

Tacit knowledge refers to knowledge gained through personal experiences and observations, which cannot be easily documented or taught. Rhonda Lloyd's understanding of village communities and locals' apprehensions would likely be based on her personal experiences working with them, making it tacit knowledge.

Question 20

Which of the following is usually used as raw material for a social network analysis?

Accepted Answer

Employee surveys often provide data on relationships, interactions, and social connections within an organization, which are key components for social network analysis.

Quiz 9: Knowledge Management and E-Learning