Question 1

Stanley Milgram and other researchers found that all of the following were likely to increase obedience to authority except _____.

Accepted Answer

Assumption of personal responsibility actually decreases obedience to authority. Milgram's experiments found that when participants were made to feel more responsible for their own actions, they were less likely to follow the authority figure's instructions to administer shocks. The other factors listed (emphasis on technical aspects, trappings of legitimacy, closeness to authority figure) all increase obedience.

Question 2

The Denison Leadership model focuses on what managers can do to create effective organizational cultures. Which of the following is not one of his suggestions for doing so?

Accepted Answer

The Denison Leadership model suggests promoting adaptability, encouraging employee involvement, and having clear policies, procedures, and norms as ways to create effective organizational cultures. However, practicing "tough love" as a manager is not one of his suggestions for doing so. The Denison model emphasizes the importance of creating a positive, supportive culture that empowers employees, rather than using a punitive approach.

Question 3

In the Milgram experiments,approximately what percentage of the experiment subjects continued to "shock" the "learner" up to the maximum 450 volts?

Accepted Answer

Approximately 65% of the participants in Stanley Milgram's experiments were willing to administer the highest level of shock to the learner, demonstrating the powerful influence of authority on obedience.

Question 4

You are familiar with the Denison Leadership Development Model,and so far,it has been working well for you. To date,you have communicated a clear vision to your employees,and given them clear policies and norms. According to Denison,what else do you need to do in order to be an effective manager?

Accepted Answer

According to the Denison Leadership Development Model, effective managers need to not only communicate clear vision, policies, and norms but also encourage employee involvement and promote adaptability. Therefore, choice D, which includes both options, is the best choice. The option of raising salaries based on productivity growth is not explicitly mentioned as a necessary action in the Denison Model.

Question 5

People who are empowered commonly share several beliefs. These beliefs include all of the following except _____.

Accepted Answer

The other beliefs listed (A, B, and D) are commonly shared by those who are empowered, but the belief that someone else will largely regulate their behaviors contradicts the concept of empowerment, which is about taking control and autonomy in one's work.

Question 6

As an employee,you can avoid being overly influenced by people in authority who may ask you to engage in immoral or unethical acts by _____.

Accepted Answer

All of the above options are correct. By preparing oneself to be ready to leave or expose an unethical or morally questionable situation, an employee can avoid being overly influenced by people in authority. Recognizing that they are responsible for their own behavior and being aware of their own attitudes toward authority can contribute to ethical decision-making and prevent unethical or immoral actions.

Question 7

Based on the book,which of the following statements is true?

Accepted Answer

The book mentions that bad mentoring can be worse than no mentoring at all as it can lead to negative outcomes for the protégé. Option B is incorrect as Hill's study found that most new managers relied more on their peers than on their bosses for support. Option C is incorrect as psychosocial support refers to the mentor's willingness to provide emotional and psychological support to the protégé, not challenging assignments.

Question 8

Effective mentors help their protégés by providing ______.

Accepted Answer

Effective mentors provide both instrumental support, such as practical advice, guidance, and connections, and psychological support, such as emotional encouragement, empathy, and confidence-building. Providing both types of support is crucial for protégés to develop professionally and personally.

Question 9

The National Transportation Safety Board concluded that up to _____% of all plane crashes are caused by dysfunctional obedience to authority.

Accepted Answer

The National Transportation Safety Board concluded that up to 25% of all plane crashes are attributed to dysfunctional obedience to authority, where crew members fail to question the decisions of their superiors even when they believe those decisions might be wrong. This highlights the critical importance of communication and assertiveness in cockpit culture to ensure flight safety.

Question 10

According to your text,as a protégé,you should do all of the following except _____.

Accepted Answer

All of the given options are strategies for being a successful protégé. Therefore, none of them should be excluded.

Question 11

According to researcher Philip Zimbardo,which of the following organizational conditions can lead to abuse toward human beings by people in authority?

Accepted Answer

According to Zimbardo's research, all of the organizational conditions listed (secrecy, vague or changing rules, and diffusion of responsibility) can lead to abuse toward human beings by people in authority.

Question 12

Jane is very loyal to her organization because it has an organizational culture that promotes compassion toward others,especially in times of need. Which of the following is not likely to be true in this organization?

Accepted Answer

All of the options (values that support caring for others, symbolic leadership and stories that express the importance of compassionate values, and networks and relationships that help acts of caretaking spread quickly when needed) are likely to be true in an organization that promotes compassion toward others. Therefore, option D is not an exclusionary option.

Question 13

According to researcher Blake Ashforth,abrasive bosses are characterized by _____.

Accepted Answer

Based on the information given, abrasive bosses are characterized by all of the above behaviors: cold and impersonal interactions, distrust of direct reports, and public criticism of direct reports.

Question 14

If a manager wants to help employees be more innovative,the Denison Leadership models suggests that she is likely to have the biggest impact by focusing on _____.

Accepted Answer

The Denison Leadership Model emphasizes the importance of adaptability and employee involvement for fostering innovation. Adaptability allows for flexibility and responsiveness to change, while employee involvement encourages the sharing of ideas and active participation in problem-solving and decision-making processes, both of which are crucial for innovation.

Question 15

Researcher Jane Dutton and her colleagues found that organizations that create a "cascade of collective compassion" to help those in need are able to do the following:

Accepted Answer

Dutton and her colleagues found that organizations that create a "cascade of collective compassion" to help those in need are able to provide a breadth and variety of resources (A), attention to the unique needs of individuals (B), and act quickly to provide necessary support (C). Therefore, the best answer is D - all of the above.

Question 16

To manage your relationship with your boss effectively,you should _____.

Accepted Answer

To effectively manage your relationship with your boss, it is important to assess your own perspective towards authority, understand your boss's needs, and communicate your own needs effectively. Therefore, all of the options are crucial for managing your relationship with your boss.

Question 17

According to a survey done by the Gallup Organization,employees who believe their organizations inspire and enable them to do their best work are more likely to answer "yes" to which of the following statements?

Accepted Answer

Employees who feel inspired and enabled by their organizations are more likely to understand their roles and expectations, which is directly related to knowing what is expected of them at work.

Question 18

From studying the Denison model,you know that it is important to communicate a clear and engaging mission to your employees. Which of the following behaviors will help you to do this?

Accepted Answer

Communicating the organization's long term strategies to employees helps them understand the direction the organization is moving in and their role in achieving those goals. Tracking employee progress against goals provides feedback on how their work contributes to the organization's success. Helping employees see how the organization will look in the future creates a shared vision and sense of purpose. Therefore, all of the above behaviors are important for communicating a clear and engaging mission to employees.

Question 19

An employee who believes that he or she can change the workplace is ____.

Accepted Answer

An employee who believes that he or she can change the workplace is empowered, meaning that they feel they have the ability and authority to make a positive difference. Enlightened may also be a valid answer as it implies a level of understanding and awareness, but empowered is more directly related to the ability to make changes. Deluded suggests a belief in something that is not realistic, and consultative refers to seeking advice or input from others.

Question 20

According to researcher Gretchen Spreitzer,as a manager,you should do all of the following to inspire feelings of empowerment in your employees except _____.

Accepted Answer

While providing employees with abundant resources can lead to greater motivation and overall job satisfaction, this alone may not be sufficient to inspire feelings of empowerment. The other options listed (access to information, seeking out employees' opinions, and establishing clear goals and boundaries) are all important factors in fostering a sense of empowerment among employees.

Quiz 6: Managing Relationships With Your Direct Reports, bosses, and Peers