Question 1

Select a person you know who is consistently passive. Do people take advantage of this person, such as getting them to do more work? Do you? Is it ethical to take advantage of passive people?

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Question 2

Explain the three types of transactions.

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Question 3

Describe the five conflict management styles.

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Question 4

Select a person you know who is consistently aggressive. Do people let this person get his or her way? Do you? What is the best way to deal with an aggressive person? What is the best way to deal with a passive-aggressive person?

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Question 5

List some ways to effectively get rid of one's anger.

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Question 6

Describe the four steps of assertive behavior.

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Question 7

Select a person you know who is consistently assertive. Do people tend to respect this person, and does this person have effective human relations? Do you have effective human relations? What will you do to improve your assertiveness?

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Question 8

Identify the differences between passive, aggressive, and assertive behavior.

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Question 9

Some people say that because transactional analysis was developed in the 1960s, it is outdated. Do you agree, or do you believe that TA can help us understand behavior and improve human relations?

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Question 10

_____ is a method of understanding behavior in interpersonal dynamics.

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Question 11

Some people have negative attitudes and use negative strokes that hurt others. Is giving negative strokes unethical behavior?

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Question 12

People in the _____ ego state respond in ways that show curiosity, fun, joyfulness, and fantasy.

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Question 13

What are the primary reasons for conflict? What can be done to avoid conflict?

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Question 14

Some people intentionally use ulterior transactions to get what they want without others knowing it. Are ulterior transactions ethical?

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Question 15

Recall an occasion of violence at school or work. Describe the situation. Were there signs that violence was coming? What can you do to help prevent violence?

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Question 16

State the appropriate uses of the five conflict management styles.

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Question 17

Which conflict management style do you use most often? Why do you tend to use this conflict style? How can you become more collaborative?

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Question 18

What is transactional analysis? Describe the three ego states of transactional analysis.

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Question 19

List the steps of initiating, responding to, and mediating conflict resolutions.

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Question 20

What are the ways in which an organization can prevent violence in the workplace?

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Quiz 6: Dealing With Conflict

Select a person you know who is consistently passive. Do people take advantage of this person, such as getting them to do more work? Do you? Is it ethical to take advantage of passive people?

Explain the three types of transactions.

Describe the five conflict management styles.

Select a person you know who is consistently aggressive. Do people let this person get his or her way? Do you? What is the best way to deal with an aggressive person? What is the best way to deal with a passive-aggressive person?

List some ways to effectively get rid of one's anger.

Describe the four steps of assertive behavior.

Select a person you know who is consistently assertive. Do people tend to respect this person, and does this person have effective human relations? Do you have effective human relations? What will you do to improve your assertiveness?

Identify the differences between passive, aggressive, and assertive behavior.

Some people say that because transactional analysis was developed in the 1960s, it is outdated. Do you agree, or do you believe that TA can help us understand behavior and improve human relations?

_____ is a method of understanding behavior in interpersonal dynamics.

Some people have negative attitudes and use negative strokes that hurt others. Is giving negative strokes unethical behavior?

People in the _____ ego state respond in ways that show curiosity, fun, joyfulness, and fantasy.

What are the primary reasons for conflict? What can be done to avoid conflict?

Some people intentionally use ulterior transactions to get what they want without others knowing it. Are ulterior transactions ethical?

Recall an occasion of violence at school or work. Describe the situation. Were there signs that violence was coming? What can you do to help prevent violence?

State the appropriate uses of the five conflict management styles.

Which conflict management style do you use most often? Why do you tend to use this conflict style? How can you become more collaborative?

What is transactional analysis? Describe the three ego states of transactional analysis.

List the steps of initiating, responding to, and mediating conflict resolutions.

What are the ways in which an organization can prevent violence in the workplace?