Question 1

_______________ software helps sales, marketing, and service professionals capture and track relevant data about every past and planned contact with prospects and customers, as well as other business and life cycle events of customers.

Accepted Answer

The answer of _______________ software helps sales, marketing, and service...

Question 2

The demands of today's competitive business environment are pushing manufacturers to use which of the following technologies to help them re-engineer their relationships with suppliers, distributors, and retailers?

Accepted Answer

The answer of The demands of today's competitive business environment...

Question 3

A lack of adequate collaboration between suppliers, distributors, and ________________ departments within a company will sabotage any SCM system.

Accepted Answer

Lack of collaboration between suppliers, distributors, marketing, production, and inventory management departments can undermine the effectiveness of the SCM system. All of these departments must work together in a coordinated manner to ensure efficient and effective supply chain management.

Question 4

Companies employing supply chain management systems can still face problems. Which of the following is not identified as a cause of SCM problems in the text?

Accepted Answer

The text identifies A, B, and C as potential causes of SCM problems, but does not mention having too many solutions to choose from as a cause.

Question 5

_______________ involves the electronic exchange of business transaction documents over the Internet and other networks between supply chain trading partners (organizations and their customers and suppliers).

Accepted Answer

Electronic data interchange (EDI) involves the electronic exchange of business transaction documents between supply chain trading partners. This allows for faster and more efficient communication and processing of transactions compared to traditional paper-based methods. Data exchange, intranets, and data interchange are related concepts but do not specifically refer to the electronic exchange of transaction documents between supply chain partners.

Question 6

According to the textbook case, SCM software:

Accepted Answer

SCM (Supply Chain Management) software enables a company like McKesson to monitor its client's (in this case, CVS) store-level consumption and inventory, ensuring efficient supply chain operations and inventory management.

Question 7

Companies in stage _____ of a supply chain management implementation concentrate on expanding the business network of Web-enabled SCM-capable trading partners in their supply chain to increase operational efficiency and effectiveness in meeting strategic business objectives.

Accepted Answer

The answer of Companies in stage _____ of a supply...

Question 8

_______________ systems store customer account data in common databases and then make it available throughout a company via Internet, intranet, or other network links.

Accepted Answer

The answer of _______________ systems store customer account data in...

Question 9

Companies in stage _____ of a supply chain management implementation strive to optimize the development and management of their supply chains in order to meet strategic customer value and business value goals.

Accepted Answer

Stage three of supply chain management implementation focuses on optimizing the supply chain for strategic customer value and business value goals. Stage one is focused on internal functions, stage two involves collaborating with suppliers and stage four involves ongoing evaluation and adaptation of the supply chain.

Question 10

Which of the following would occur in stage 1 of a supply chain management implementation?

Accepted Answer

The answer of Which of the following would occur in...

Question 11

Nike's failed SCM implementation resulted in all the following except:

Accepted Answer

While Nike did experience significant losses and negative consequences from its failed SCM implementation, it did not result in the closure of 50% of Nike factories. This answer is not consistent with the facts.

Question 12

Companies in stage _____ of a supply chain management implementation concentrate on making improvements to internal supply chain processes and external processes and relationships with suppliers and customers.

Accepted Answer

The answer of Companies in stage _____ of a supply...

Question 13

EDI is still a popular data-transmission format among major trading partners, primarily to automate repetitive transactions, though it is slowly being replaced by _____-based Web services.

Accepted Answer

XML-based Web services are slowly replacing EDI as the preferred format for data transmission among major trading partners. XML allows for more flexible and customizable data exchange, which is necessary to support the varied business processes of modern organizations.

Question 14

All of the following are strategic SCM objectives and outcomes except:

Accepted Answer

Scheduling production is a tactical objective of SCM, while establishing policies, designing a network, and establishing objectives are strategic objectives.

Question 15

Which of the following correctly describes the supply chain life cycle supported by SCM systems?

Accepted Answer

The supply chain life cycle supported by SCM systems typically involves committing to orders, scheduling production or procurement, making or purchasing the products, and ultimately delivering them to customers. This process is often referred to as the order fulfillment or order-to-delivery cycle. Choice A accurately describes this cycle, while choices B and C suggest a simpler or incomplete process. Choice D is incorrect because there is a defined supply chain life cycle supported by SCM systems.

Question 16

Which of the following is a tactical SCM objective?

Accepted Answer

Deploying resources to match supply to demand is a tactical SCM objective because it involves implementing specific plans and strategies to ensure that the right amount of inventory and resources are available to meet customer demand. Monitoring, controlling, and adjusting production (B) is also a tactical SCM objective, but it is more focused on the operational details of managing production processes. Changing transportation methods (C) and establishing objectives and policies (D) are both more strategic-level SCM objectives.

Question 17

SCM systems generally provide companies with all of the following benefits except:

Accepted Answer

SCM systems provide benefits such as quicker times to market, reductions in inventory levels, and lower transaction and materials costs. However, they do not directly impact marketing costs.

Question 18

Which of the following would occur in stage 3 of a supply chain management implementation?

Accepted Answer

The answer of Which of the following would occur in...

Question 19

Sharing of accurate inventory and procurement information is an outcome of the _______________ SCM function.

Accepted Answer

Materials management involves the management of inventory and procurement, as well as the sharing of accurate information related to these processes within the supply chain. The other options do not specifically address inventory and procurement information sharing.

Question 20

According to the textbook case, Telefonica realized that many smaller businesses could not afford standard EDI services, so they offered InfoEDI which allows transmission to be entered and processed _______________.

Accepted Answer

The textbook case states that Telefonica offered InfoEDI to smaller businesses who could not afford standard EDI services. InfoEDI allowed transmission to be entered and processed on the Internet.

Quiz 8: Enterprise Business Systems

_______________ software helps sales, marketing, and service professionals capture and track relevant data about every past and planned contact with prospects and customers, as well as other business and life cycle events of customers.

The demands of today's competitive business environment are pushing manufacturers to use which of the following technologies to help them re-engineer their relationships with suppliers, distributors, and retailers?

A lack of adequate collaboration between suppliers, distributors, and ________________ departments within a company will sabotage any SCM system.

Companies employing supply chain management systems can still face problems. Which of the following is not identified as a cause of SCM problems in the text?

_______________ involves the electronic exchange of business transaction documents over the Internet and other networks between supply chain trading partners (organizations and their customers and suppliers) .

According to the textbook case, SCM software:

Companies in stage _____ of a supply chain management implementation concentrate on expanding the business network of Web-enabled SCM-capable trading partners in their supply chain to increase operational efficiency and effectiveness in meeting strategic business objectives.

_______________ systems store customer account data in common databases and then make it available throughout a company via Internet, intranet, or other network links.

Companies in stage _____ of a supply chain management implementation strive to optimize the development and management of their supply chains in order to meet strategic customer value and business value goals.

Which of the following would occur in stage 1 of a supply chain management implementation?

Nike's failed SCM implementation resulted in all the following except:

Companies in stage _____ of a supply chain management implementation concentrate on making improvements to internal supply chain processes and external processes and relationships with suppliers and customers.

EDI is still a popular data-transmission format among major trading partners, primarily to automate repetitive transactions, though it is slowly being replaced by _____-based Web services.

All of the following are strategic SCM objectives and outcomes except:

Which of the following correctly describes the supply chain life cycle supported by SCM systems?

Which of the following is a tactical SCM objective?

SCM systems generally provide companies with all of the following benefits except:

Which of the following would occur in stage 3 of a supply chain management implementation?

Sharing of accurate inventory and procurement information is an outcome of the _______________ SCM function.

According to the textbook case, Telefonica realized that many smaller businesses could not afford standard EDI services, so they offered InfoEDI which allows transmission to be entered and processed _______________.