Question 1

Scenario - Larry Slaton
Larry Slaton is an executive with InfoTech Productions. This morning, Larry has been attending a top management meeting exploring the potential value of using a new computer system at InfoTech. The executive team has reached a consensus opinion that the new system should be able to increase the effectiveness and the efficiency of operations and services. Larry has been assigned to work directly with computer system vendors and to develop the best system for InfoTech.
-Larry is negotiating with a computer software firm to develop an interactive CBIS that facilitates group communication and decision making. This software is normally classified as
A) artificial intelligence.
B) a collaborative work system.
C) an expert system.
D) an electronic data exchange.
E) none of these.

Accepted Answer

The scenario describes Larry's negotiation for the development of an interactive CBIS that facilitates group communication and decision making. This type of system is known as a collaborative work system, which allows team members to communicate and work together in a shared virtual environment. It is not artificial intelligence, an expert system, or an electronic data exchange, as those are all different types of technologies.

Question 2

A small or medium-sized automated production line that can be adapted to produce more than one product line is known as a(n) ____________________.

Accepted Answer

The answer of A small or medium-sized automated production line...

Question 3

____________________ tools and techniques apply to services as well as manufacturing.

Accepted Answer

The answer of ____________________ tools and techniques apply to services...

Question 4

A facilities layout in which machines and tasks are arranged according to the sequence of steps in the production of a single product is called a(n) ____________________ layout.

Accepted Answer

The answer of A facilities layout in which machines and...

Question 5

With integration, more companies are opting for a(n) ____________________ approach, which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties.

Accepted Answer

The answer of With integration, more companies are opting for...

Question 6

The heart of an organization's production of its product or service is known as the ____________________.

Accepted Answer

The answer of The heart of an organization's production of...

Question 7

Which of the following is a computer network that uses Internet technology but limits access to all or some of the organization's employees?
A) Extranet
B) Middleware
C) Groupware
D) Intranet
E) GDSS

Accepted Answer

An intranet is a computer network that uses Internet technology but limits access to all or some of the organization's employees. It is basically a private Internet for an organization where only employees can access the information and resources available on the network.

Question 8

A(n) ____ is a computer network that uses Internet technology but links authorized users inside the company with certain outsiders such as customers or vendors.
A) GIS
B) middleware
C) intranet
D) groupware
E) extranet

Accepted Answer

An extranet is a network that allows authorized outside users to access specific resources of an organization. It uses Internet technology but restricts access to authorized users only. Therefore, an extranet is the best choice for the given scenario.

Question 9

Scenario - Larry Slaton
Larry Slaton is an executive with InfoTech Productions. This morning, Larry has been attending a top management meeting exploring the potential value of using a new computer system at InfoTech. The executive team has reached a consensus opinion that the new system should be able to increase the effectiveness and the efficiency of operations and services. Larry has been assigned to work directly with computer system vendors and to develop the best system for InfoTech.
-As Larry has reviewed the development of computer technology, he recognizes that, of the following, the most complex hardware/software combination is
A) a Transaction Processing System.
B) an Executive Information System.
C) an Office Automation System.
D) a Production Information System.
E) none of these.

Accepted Answer

An Executive Information System (EIS) is the most complex hardware/software combination as it is designed to provide top executives with immediate and easy access to important business data from multiple sources. EIS requires sophisticated hardware, software, and networking capabilities to access and analyze data in real-time.

Question 10

Many supplier relationships used to be based on a(n) ____________________ approach, in which an organization spread purchases among many suppliers and encourages them to compete with one another.

Accepted Answer

The answer of Many supplier relationships used to be based...

Question 11

The most recent advances in ____________________ involve using Internet technologies to achieve the right balance of low inventory levels and customer responsiveness.

Accepted Answer

The answer of The most recent advances in ____________________ involve...

Question 12

A facilities layout in which machines dedicated to sequences of production are grouped into cells in accordance with group-technology principles is referred to as a(n) ____________________ layout.

Accepted Answer

The answer of A facilities layout in which machines dedicated...

Question 13

____________________ is the recognition of the important role of operations in organizational success and the involvement of operations managers in the organization's strategic planning.

Accepted Answer

The answer of ____________________ is the recognition of the important...

Question 14

____________________ organizations are those that produce physical goods.

Accepted Answer

The answer of ____________________ organizations are those that produce physical...

Question 15

The ____________________ layout is one in which the product remains in one location, and tasks and equipment are brought to it.

Accepted Answer

The answer of The ____________________ layout is one in which...

Question 16

A facilities layout in which machines that perform the same function are grouped together in one location is known as a(n) ____________________.

Accepted Answer

The answer of A facilities layout in which machines that...

Question 17

An organization that produces nonphysical outputs that require customer involvement and cannot be stored in inventory is called a(n) ____________________ organization.

Accepted Answer

The answer of An organization that produces nonphysical outputs that...

Question 18

____________________ is the term for managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers.

Accepted Answer

The answer of ____________________ is the term for managing the...

Question 19

____________________ is the goods the organization keeps on hand for use in the production process.

Accepted Answer

The answer of ____________________ is the goods the organization keeps...

Question 20

____________________ is formally defined as the field of management that specializes in the production of goods and services and uses special tools and techniques for solving manufacturing problems.

Accepted Answer

The answer of ____________________ is formally defined as the field...

Quiz 19: Managing the Value Chain, Information Technology, and E-Business