Which of the following techniques can be used to identify those problems that customers or end users do not know they have at this time?
A)Focus group
B)Scenario analysis
C)Role playing
D)Product function analysis

Question

Quizplus · Accepted Answer

Scenario analysis involves creating hypothetical situations and examining how customers or end-users might react to them. By doing so, it can reveal problems that they may not be aware of, but may encounter in the future. Focus groups, role playing, and product function analysis are all valuable techniques, but are unlikely to reveal unidentified problems in the same way as scenario analysis.

Which of the Following Techniques Can Be Used to Identify