Which of the following is NOT a characteristic of service operations?
A) Intangible output.
B) The buyer can perform part of the production.
C) The product cannot be stored.
D) Ownership is transferred at time of purchase.
Correct Answer:
Verified
Q10: A service recovery process
A) follows every service
Q11: An example of a service business/organization that
Q12: Which of the following is NOT a
Q13: Estate planning would be an example of
A)
Q14: The service profit chain shows that _
Q16: The degree of customer contact measures
A) the
Q17: A service guarantee
A) is like a product
Q18: There are key differences between service and
Q19: Which of the following is NOT a
Q20: A good service guarantee
A) is often an
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