The service profit chain shows that _____ is the direct link to profitability.
A) customer loyalty
B) customer satisfaction
C) customer contact
D) employee productivity

Name: The service profit chain shows that _____ is the direct link to profitability. A) customer loyalty B) customer satisfaction C) customer contact D) employee productivity
Brand: Quizplus
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Question

Quizplus · Accepted Answer

B, C, and D are elements, but it is customer loyalty that ultimately drives profitability.

The Service Profit Chain Shows That _____ Is the Direct