Question 1

A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

Accepted Answer

A statement about why an organization exists and what it is trying to achieve is called the organization's mission statement.

Question 2

Planning is the function of management that includes anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.

Accepted Answer

Planning is indeed the function of management that involves forecasting and devising effective plans to achieve organizational goals and objectives.

Question 3

Goals are broad, long-term accomplishments an organization wants to achieve.

Accepted Answer

Goals are indeed broad, long-term accomplishments an organization wants to achieve.

Question 4

Goals tend to be broad and focus on the long term while objectives tend to be specific and more short term in their focus.

Accepted Answer

Goals are often big picture achievements that an individual or organization is working towards over a longer period of time, while objectives are the specific and measurable steps that need to be taken in order to reach those goals and are generally more short-term in nature.

Question 5

Today, a mission statement should also address social responsibility.

Accepted Answer

In today's society, businesses are expected to not only focus on profits but also take into consideration their impact on social, environmental and ethical issues. Therefore, a mission statement should address social responsibility.

Question 6

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

Accepted Answer

While it is true that the business environment is rapidly changing, progressive managers recognize the importance of planning to adapt and stay ahead of these changes. Planning allows them to anticipate potential challenges and opportunities, allocate resources effectively, and set goals for success.

Question 7

Harold is a no-nonsense boss who believes that the best way for an organization to achieve its goals is for workers to follow their boss's orders. Thus, he tells workers exactly what to do and how to do it. Harold's approach is an example of directing.

Accepted Answer

Harold's approach is indicative of the directing leadership style, which involves providing clear instructions and guidance to workers on what needs to be done to achieve organizational goals.

Question 8

Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction. Beth's efforts are an example of the controlling function of management.

Accepted Answer

The controlling function of management involves monitoring and measuring performance to ensure that goals are being achieved. Beth's review of consumer surveys to gauge customer satisfaction is an example of this controlling function.

Question 9

Planning is a key management function because other management functions depend on having a good plan.

Accepted Answer

Planning sets the goals and objectives, determines the course of action, and allocates resources for achieving those goals. This information is necessary for other management functions such as organizing, leading, and controlling to be effective. Without a good plan, the other functions will lack direction and focus, resulting in inefficient and ineffective outcomes.

Question 10

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Accepted Answer

A vision is actually a long-term view of what a company wants to achieve in the future, while specific steps for short-term objectives are outlined in the firm's strategic plan.

Question 11

A mission statement outlines the fundamental purposes of an organization.

Accepted Answer

A mission statement is a written statement that guides the actions of an organization and outlines its objectives and core values. It is typically used to communicate the organization's purpose and direction to stakeholders, employees, and customers.

Question 12

Rita is a manager of a medium-sized service company. She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers. Rita's efforts are part of the organizing function of management.

Accepted Answer

The organizing function of management involves arranging resources and tasks to achieve objectives. Rita's redesign of her department to improve responsiveness to customer needs falls under this function.

Question 13

Managers focus on making efficient use of their organization's human resources, but leave decisions about the efficient use of other resources such as buildings, machinery, and supplies to engineers and accountants.

Accepted Answer

Managers are responsible for making efficient use of all resources, including buildings, machinery, and supplies. They work closely with engineers and accountants to make decisions that optimize the use of all resources within the organization.

Question 14

Planning involves setting the organizational vision, goals and objectives.

Accepted Answer

Planning is the process of setting the organizational vision, goals and objectives, and developing strategies and action plans to achieve them.

Question 15

While goals are measurable, objectives are not.

Accepted Answer

This statement is incorrect. Goals and objectives should both be measurable and specific.

Question 16

A vision gives the organization a sense of purpose and a set of values that unite employees toward a common destiny.

Accepted Answer

A vision statement outlines the organization's purpose and values, providing a sense of direction and unity for employees.

Question 17

Jack, a manager with Tiny Tots Toy Company, has just participated in a meeting that looked at future trends in the toy industry, and identified new challenges and opportunities for Tiny Tots. Jack's participation in this meeting was part of the organizing function of management.

Accepted Answer

The organizing function of management involves arranging resources and tasks to achieve objectives, while Jack's participation in the meeting relates to the planning function, which involves setting goals and identifying future opportunities and challenges.

Question 18

A vision is the overall explanation of why an organization exists and where it is trying to head.

Accepted Answer

A vision statement articulates an organization's aspirations and its deeply held values, serving as a guide for decision-making and direction-setting.

Question 19

Today's progressive organizations are designed around the needs of the customer. The idea is to organize systems to be responsive to customer needs.

Accepted Answer

Progressive organizations prioritize customer needs and design their systems and processes around those needs.

Question 20

In many smaller firms the manager's role is to direct the employees, telling them exactly what to do.

Accepted Answer

In many smaller firms, the manager's role is to provide direction to employees and give them clear instructions on what tasks to complete.

Quiz 7: Management and Leadership