Which of the following is of crucial importance in the achievement of high standards of service quality?
A)Selection, training and rewarding of staff
B)The provision of a high quality product with excellent features
C)The very close monitoring of staff
D)All of the above

Question

Quizplus · Accepted Answer

Selection, training and rewarding of staff are crucial in achieving high standards of service quality. It is important to have the right people with the right training to deliver excellent service consistently. Monitoring staff is also important, but it should not be the primary focus. The quality of the product is also important, but it is not the only factor in achieving high standards of service quality.

Which of the Following Is of Crucial Importance in the Achievement