Which of the following is an organizational benefit of strong customer relationships?
A)Positive word-of-mouth
B)Increased customer purchases
C)Lower costs
D)All are benefits of strong customer relationships

Question

Quizplus · Accepted Answer

All options listed are benefits of strong customer relationships. Positive word-of-mouth leads to increased brand awareness and more potential customers. Increased customer purchases lead to increased revenue. Lower costs are a result of loyal customers being less sensitive to price and thus less likely to switch to a competitor. Overall, strong customer relationships lead to a more profitable and successful organization.

Which of the Following Is an Organizational Benefit of Strong