Andrea Arenas is the owner of 2 Places at 1 Time, a concierge company. She and her staff of 60 perform everyday services, such as walking the dog, picking up cleaning, waiting for the repairman, and going to the post office, for people who are too busy to perform these tasks. She is such a caring person and so well-liked that her customers recommend her instead of her business to people who are looking for someone to perform similar services. Their inability to see the distinction between Andrea and her 2 Places at 1 Time concierge service is an example of which unique characteristic of services?

Question

Quizplus · Accepted Answer

The customers' inability to see the distinction between Andrea and her business is an example of inseparability, which is the unique characteristic of services that refers to the inability to separate the service provider from the service itself. In other words, the service is a direct representation of the service provider, and they cannot be separated from each other.

Andrea Arenas Is the Owner of 2 Places at 1