When responding to a customer complaint about one of your company's services,you _____________
A)soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
B)use a generous,grudging tone.
C)use a standard form letter,with blanks left for filling in unique information in neat handwriting.
D)avoid blaming a specific individual or department for the problem.

Question

Quizplus · Accepted Answer

Blaming a specific individual or department can escalate the situation and create tension. It's important to take responsibility for the issue and focus on finding a solution rather than making excuses. Softening the situation or using a grudging tone can also come across as insincere and unhelpful. Using a standard form letter may feel impersonal and show a lack of care for the customer's specific concerns.

When Responding to a Customer Complaint About One of Your