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When Responding to a Request for Adjustment When a Third

Question 64

Multiple Choice

When responding to a request for adjustment when a third party is at fault,the best approach is to _____________


A) refuse the claim and suggest that the customer sue the third party.
B) respond with messages that explain how the problem will be solved.
C) honour the claim with no additional explanation.
D) honour the claim but explain that your company was not at fault.

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