When responding to a request for adjustment when a third party is at fault,the best approach is to _____________
A) refuse the claim and suggest that the customer sue the third party.
B) respond with messages that explain how the problem will be solved.
C) honour the claim with no additional explanation.
D) honour the claim but explain that your company was not at fault.
Correct Answer:
Verified
Q59: When making a request,you _
A)use the inductive
Q60: Interestingly,news releases differ from other means of
Q61: The beginning of a routine request states
Q62: News releases are specialized documents used to
Q63: Because many requests are similar,companies usually develop
Q65: In the past,news releases were _
A)typed on
Q66: The purpose of goodwill messages is to
Q67: If a customer requesting an adjustment is
Q68: When responding to a customer complaint about
Q69: Friendly notes with no direct business purpose,such
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