The practice of identifying the top performer of a process,then learning and carrying out the top performer's practices is called:
A) diversity training.
B) free riding.
C) total quality management.
D) benchmarking.

Question

Quizplus · Accepted Answer

The practice described in the question is called benchmarking. It involves identifying the best performer in a particular process or industry, learning from their practices and implementing them to improve performance. Diversity training is a different practice that focuses on improving cultural sensitivity and understanding in the workplace. Free riding is the act of benefiting from a group effort without contributing to it. Total quality management is a comprehensive approach to organizational management that involves continuous improvement and customer satisfaction.

The Practice of Identifying the Top Performer of a Process,then