Question 1

Which of the following best exemplifies connection power?

Accepted Answer

Connection power is power that stems from a person's relationship to someone powerful. If one of the organization's employees is the daughter of a vice president, she has connection power as a result of that family relationship.

Question 2

Which of the following employees will be the most eligible to receive a raise or promotion?

Accepted Answer

Emily would be the most eligible employee to receive a raise or promotion. On the assumption that there are limits to the number of promotions and other goodies available, organization members seek to gain a competitive edge. They try to stand out so that when raises, promotions, and choice assignments are handed out, they will be the recipients. Ethical efforts to establish a competitive edge generally are based on trying to do an exceptional job.

Question 3

Which of the following is true of using socializing as a political strategy?

Accepted Answer

Common sense can help the supervisor handle socializing appropriately. For example, a supervisor who gets drunk at a party is likely to behave foolishly.

Question 4

Which of the following is a commonly used political strategy in an organization?

Accepted Answer

A commonly used political strategy in organizations is building relationships. Politically skillful supervisors build positive, appropriate relationships with people at their level of the organization, above their level, and below. They socialize, listen, and learn about the interests and goals of the people around them.

Question 5

Power that arises from possessing valuable data is termed:

Accepted Answer

Information power is power that arises from possessing valuable information. Someone who knows which employees are targeted in the next round of layoffs or when the department manager will be out of town has information power.

Question 6

Identify and describe both positive and negative aspects of conflict.

Accepted Answer

The answer of Identify and describe both positive and negative...

Question 7

Haruto,a supervisor at TechFounder Co.,is often seen carrying his body erect and with good posture when he is in office.He is also definite in his discussions regarding TechFounder's goals and culture.He is often heard making assertive,accurate,and insightful comments regarding his own specialization.In this scenario,which political strategy is Haruto using?

Accepted Answer

In this scenario, Haruto is using the political strategy of signaling confidence. People are more likely to accept that someone is acquiring and using power if the person seems confident in his or her role. Ways to project confidence include speaking firmly and carrying one's body erect, with good posture. Of course, it is essential to stay educated about the company's goals and culture and the supervisor's own area of work, so statements made assertively are also accurate and insightful.

Question 8

Describe how supervisors can implement change.

Accepted Answer

The answer of Describe how supervisors can implement change....

Question 9

Implementing change and resolving conflicts are easier for a person who has a relatively strong position in the organization.

Accepted Answer

Implementing change and resolving conflicts are easier for a person who has a relatively strong position in the organization. Thus, supervisors can most effectively manage conflict and change if they are able to improve their positions within an organization.

Question 10

To do favors so that others will be in one's debt is an important way supervisors can build their power bases.

Accepted Answer

To do favors so that others will be in one's debt is an important way supervisors can build their power bases. Bribery of course is unethical, but there are many ethical ways to do favors for others. When the supervisor needs help or a favorable word from someone, the co-worker probably will be happy to return the favor.

Question 11

An employee who knows which employees are targeted in the next round of layoffs has _____ power.

Accepted Answer

Information power is power that arises from possessing valuable information. Someone who knows which employees are targeted in the next round of layoffs has information power.

Question 12

How can supervisors effectively mediate conflict resolution?

Accepted Answer

The answer of How can supervisors effectively mediate conflict resolution?...

Question 13

A supervisor believes that he will be considered to be more powerful if he has more employees or a bigger budget.Which of the following approaches to building a base of power is the supervisor most likely to use?

Accepted Answer

At the heart of organizational politics is building a base of power. The particular approach used varies with the kinds of power an employee or manager might acquire. Some seek control over resources; the supervisor with more employees or a bigger budget is considered to be more powerful.

Question 14

The consequences of a conflict depend solely on the way that it is resolved.

Accepted Answer

The consequences of conflict may depend partly on the way that it is resolved. If people treat a conflict as an opportunity for constructive problem solving and change, the outcomes may well be positive. If people routinely see conflict as a need for someone to win at someone else's expense, or for a manager to impose control, the conflict is more likely to have negative consequences.

Question 15

Offering ideas,sharing progress reports,and announcing accomplishments are examples of:

Accepted Answer

A commonly used political strategy in organizations is making a good impression. Examples include offering ideas, sharing progress reports, announcing accomplishments, and asking to take on more responsibility.

Question 16

Factors that can affect the success of a change include the kind of change to be made.

Accepted Answer

Factors that can affect the success of a change include the kind of change to be made. The change can involve process and equipment; policies, procedures, and job structure; and people-related variables such as attitudes and communication skills.

Question 17

Mark,a supervisor at Alliancez Corp.,is friendly with his co-workers and develops potential allies by finding common interests among them.He does favors for them and in exchange he gets a lot done through them.Which of the following is Mark using to build a power base?

Accepted Answer

Mark is developing alliances with others in Alliancez Corp. Doing favors can help a supervisor with one of the other techniques for building a power base: developing alliances with others in the organization. A supervisor who has many people on his or her side is able to get more done and build a good reputation.

Question 18

Compromising strategies are most useful for conflicts that are not serious and for which a solution would be more difficult than the problem justifies.

Accepted Answer

Avoidance strategies are most useful for conflicts that are not serious and for which a solution would be more difficult than the problem justifies.

Question 19

The change process is complete only when employees recognize the need for change.

Accepted Answer

According to Lewin's model of change, the change process is complete only when employees make the new behavior part of their routine. An important part of refreezing is for employees to be rewarded for behavior that shows they have made the desired change.

Question 20

Describe the guidelines supervisors should use when socializing with others in the organization.

Accepted Answer

The answer of Describe the guidelines supervisors should use when...

Quiz 14: Managing Conflict and Change