The practice of identifying the top performer of a process,and then learning and carrying out the top performer's practices is called:
A) diversity training.
B) free riding.
C) total quality management.
D) benchmarking.

Question

Quizplus · Accepted Answer

Benchmarking is the practice of identifying the top performer of a process, and then learning and carrying out the top performer's practices. The term first referred to the practice of comparing the products and processes at one's own company with those that are the best in the world.

The Practice of Identifying the Top Performer of a Process,and