In the context of quality improvement,_____ is a larger goal toward which an organization's quality improvement methods should be directed.
A) profit
B) value
C) return on investment
D) cost reduction

Question

Quizplus · Accepted Answer

Quality improvement should be directed at a larger goal, which is to deliver greater customer value. In this sense, value refers to the worth the customer places on what he or she gets (the total package of goods and services) relative to the cost of acquiring it.

In the Context of Quality Improvement,_____ Is a Larger Goal