Question 1

Contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself is known as ________.

Accepted Answer

Outsourcing involves contracting with another company, in a low-cost country abroad. It increases efficiency because it lowers operating costs, freeing up money and resources that can then be used in more effective ways.

Question 2

Define efficiency. When is an organization said to be efficient?

Accepted Answer

The answer of Define efficiency. When is an organization said...

Question 3

Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?

Accepted Answer

Empowerment is a management technique that involves giving employees more authority and responsibility over how they perform their work activities. Information technology is being increasingly used to empower employees because it expands employees' job knowledge and increases the scope of their job responsibilities.

Question 4

Simplifying, shrinking, or downsizing an organization's operations to lower operating costs is known as ________.

Accepted Answer

Restructuring involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs. It can be done by eliminating product teams, shrinking departments, and reducing levels in the hierarchy, all of which result in the loss of large numbers of jobs of top, middle, or first-line managers, as well as nonmanagerial employees.

Question 5

Which of the following is an accurate definition of a self-managed team?

Accepted Answer

Information technology facilitates the use of a self-managed team, a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities. Using IT designed to give team members real-time information about each member's performance, a self-managed team can often find ways to accomplish a task more quickly and efficiently.

Question 6

The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's ________ skills.

Accepted Answer

Conceptual skills are demonstrated in the general ability to analyze and diagnose a situation and to distinguish between cause and effect. Top managers require the best conceptual skills because their primary responsibilities are planning and organizing.

Question 7

Fresh Farms, Inc., is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20 percent to help them cut costs. This is an example of ________.

Accepted Answer

Restructuring involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs. It can be done by eliminating product teams, shrinking departments, and reducing levels in the hierarchy, all of which result in the loss of large numbers of jobs of top, middle, or first-line managers, as well as nonmanagerial employees.

Question 8

The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper is ________ management.

Accepted Answer

Turnaround management is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper. It involves developing radical new strategies such as how to reduce the number of products sold or change how they are made and distributed, or close corporate and manufacturing operations to reduce costs.

Question 9

Which of the following is true of top managers?

Accepted Answer

In contrast to middle managers, top managers are responsible for the performance of all departments. They have cross-departmental responsibility. Top managers establish organizational goals, such as which goods and services the company should produce; they decide how the different departments should interact; and they monitor how well middle managers in each department use resources to achieve goals.

Question 10

A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of ________.

Accepted Answer

Empowerment is a management technique that involves giving employees more authority and responsibility over how they perform their work activities. Information technology is being increasingly used to empower employees because it expands employees' job knowledge and increases the scope of their job responsibilities.

Question 11

Organizations that operate and compete in more than one country are known as ________ organizations.

Accepted Answer

Global organizations are organizations that operate and compete in more than one country. The rise of such organizations has pressured many organizations to identify better ways to use their resources and improve their performance.

Question 12

Who among the following is most likely to be a part of the top management team?

Accepted Answer

The chief executive officer (CEO) is a company's most senior and important manager, the one all other top managers report to. A central concern of the CEO is the creation of a smoothly functioning top management team, a group composed of the CEO, the chief operating officer (COO), and the vice presidents most responsible for achieving organizational goals.

Question 13

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its ________.

Accepted Answer

Competitive advantage is the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors. The four building blocks of competitive advantage are superior efficiency, quality, innovation, and responsiveness to customers.

Question 14

The general abilities to understand, alter, lead, and control the behavior of individuals and groups are ________ skills.

Accepted Answer

Human skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups. The ability to communicate, to coordinate, and to motivate people and to mold individuals into a cohesive team distinguishes effective from ineffective managers.

Question 15

The company for which Margaret works has announced that due to declining global sales, it will lay off 12 percent of its labor force. This is an example of ________.

Accepted Answer

Restructuring involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs. It can be done by eliminating product teams, shrinking departments, and reducing levels in the hierarchy, all of which result in the loss of large numbers of jobs of top, middle, or first-line managers, as well as nonmanagerial employees.

Question 16

George works as the human resource manager at Maddy's Confectionaries. It was mandatory for his subordinates to obtain his signature on every document related to the hiring of a new employee. When he realized that this was increasing the duration of the hiring process, he told his subordinates that they no longer needed his signature unless the hire involved extraordinary circumstances. This is an example of ________.

Accepted Answer

Empowerment is a management technique that involves giving employees more authority and responsibility over how they perform their work activities. Information technology is being increasingly used to empower employees because it expands employees' job knowledge and increases the scope of their job responsibilities.

Question 17

Being a part of top management at a large fast food chain, Donald is most likely to spend more of his time in ________.

Accepted Answer

The amount of time managers spend planning and organizing resources to maintain and improve organizational performance increases as they ascend the hierarchy. Top managers devote most of their time to planning and organizing, the tasks so crucial to determining an organization's long-term performance. The lower that managers' positions are in the hierarchy, the more time the managers spend leading and controlling first-line managers or nonmanagerial employees.

Question 18

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its rivals is known as the organization's ________.

Accepted Answer

The term "core competency" is often used to refer to the specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors. In other words, departmental skills that create a core competency give an organization a competitive advantage.

Question 19

What is organizational performance and what is its relationship with efficiency and effectiveness?

Accepted Answer

The answer of What is organizational performance and what is...

Question 20

The job-specific skills required to perform a particular type of work at a high level are a part of a manager's ________ skills.

Accepted Answer

Technical skills are the job-specific skills required to perform a particular type of work or occupation at a high level. Examples include a manager's specific manufacturing, accounting, marketing, and increasingly, IT skills.

Quiz 1: The Management Process Today

Contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself is known as ________.

Define efficiency. When is an organization said to be efficient?

Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?

Simplifying, shrinking, or downsizing an organization's operations to lower operating costs is known as ________.

Which of the following is an accurate definition of a self-managed team?

The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's ________ skills.

Fresh Farms, Inc., is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20 percent to help them cut costs. This is an example of ________.

The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper is ________ management.

Which of the following is true of top managers?

A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of ________.

Organizations that operate and compete in more than one country are known as ________ organizations.

Who among the following is most likely to be a part of the top management team?

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its ________.

The general abilities to understand, alter, lead, and control the behavior of individuals and groups are ________ skills.

The company for which Margaret works has announced that due to declining global sales, it will lay off 12 percent of its labor force. This is an example of ________.

Being a part of top management at a large fast food chain, Donald is most likely to spend more of his time in ________.

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its rivals is known as the organization's ________.

What is organizational performance and what is its relationship with efficiency and effectiveness?

The job-specific skills required to perform a particular type of work at a high level are a part of a manager's ________ skills.