Question 1

One way to potentially prevent problems associated with cohesion is to formally institute the role of a(n)_____,who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing in fresh perspectives and ideas to the team.
A)ambassador
B)scout
C)devil's advocate
D)advisor
E)coach

Accepted Answer

The role described in the question is that of a devil's advocate. This person is responsible for questioning prevailing opinions and bringing new ideas to the team in a constructive manner. This can help to prevent problems associated with cohesion, such as groupthink, by ensuring that different perspectives are considered and discussed. The other answer choices may also be helpful in certain situations, but they do not specifically address the need for someone to challenge prevailing points of view and bring new ideas to the team.

Question 2

_____ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.
A)Cohesive
B)Normative
C)Transactive
D)Potency
E)Bounded rational

Accepted Answer

Transactive memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team. It involves understanding and utilizing the strengths and expertise of each team member to create a collective memory system that is greater than the sum of its parts.

Question 3

Teamwork processes have a _____ effect on team commitment.
A)weak positive
B)weak negative
C)moderate negative
D)strong positive
E)strong negative

Accepted Answer

Teamwork processes have a strong positive effect on team commitment. Effective teamwork processes such as clear communication, shared goal-setting, and mutual accountability increase team cohesion and commitment to achieving common objectives.

Question 4

Which of the following levels of cross-training involves team members observing how other members perform their roles?
A)Personal clarification
B)Positional rotation
C)Task coordination
D)Positional modeling
E)Conflict resolution

Accepted Answer

Positional modeling involves team members observing how other members perform their roles. Personal clarification involves discussing roles and responsibilities with team members, positional rotation involves team members rotating through different roles, task coordination involves coordinating tasks among team members, and conflict resolution involves resolving conflicts within the team.

Question 5

Which of the following refer(s)to the degree to which members believe that the team can be effective across a variety of situations and tasks?
A)Cohesion
B)Mental models
C)Groupthink
D)Potency
E)Boundary spanning

Accepted Answer

Potency refers to the degree to which team members believe that the team can be effective across a variety of situations and tasks. Cohesion refers to the degree to which team members are emotionally attached to the team and each other. Mental models refer to the shared understanding and knowledge that team members have about tasks, goals, and processes. Groupthink refers to a phenomenon where team members prioritize harmony and conformity over critical thinking and decision-making. Boundary spanning refers to the process of connecting the team with external partners and stakeholders.

Question 6

Which of the following refer(s)to the level of common understanding among team members with regard to important aspects of the team and its tasks?
A)Cohesion
B)Mental models
C)Groupthink
D)Potency
E)Boundary spanning

Accepted Answer

Mental models refer to the level of common understanding among team members with regard to important aspects of the team and its tasks. Cohesion refers to the degree of camaraderie and attachment among team members, groupthink refers to the tendency of a group to conform to its leader and suppress dissenting opinions, potency refers to the belief of team members in the team's effectiveness, and boundary spanning refers to activities that involve reaching out beyond the boundaries of the team to other individuals or groups.

Question 7

When members of a team develop strong emotional bonds to other members of the team and to the team itself,it refers to _____,which tends to foster high levels of motivation and commitment to the team.
A)cohesion
B)mental models
C)transactive memory
D)potency
E)boundary spanning

Accepted Answer

Cohesion refers to the degree of emotional connection and commitment that members have towards each other and towards the team as a whole. This emotional bond tends to create a strong sense of motivation and commitment to the team's goals and objectives, which can lead to greater levels of performance and success.

Question 8

The deepest level of cross-training involves _____,which gives members actual experience carrying out the responsibilities of their teammates.
A)personal clarification
B)positional rotation
C)planning and task coordination
D)positional modeling
E)conflict resolution

Accepted Answer

Positional rotation involves rotating team members to different positions within the team, allowing them to gain experience and understanding of their teammates' responsibilities. This is the deepest level of cross-training as it gives members actual hands-on experience in carrying out their teammates' tasks. Personal clarification, planning and task coordination, positional modeling, and conflict resolution are all important aspects of cross-training, but they do not involve direct experiential learning.

Question 9

_____ is normally conducted by a consultant and intended to facilitate the development of team processes related to goal setting,interpersonal relations,problem solving,and role clarification.
A)Team building
B)Action learning
C)Positional rotation
D)Position building
E)Personal clarification

Accepted Answer

The description provided - relating to team processes and facilitation by a consultant - aligns with the concept of team building, making it the best choice. The other options are not applicable to the given description.

Question 10

_____ refer(s)to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.
A)Task conflict
B)Team states
C)Relationship conflict
D)Communication competency
E)Transportable competency

Accepted Answer

Team states refer to the specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together. Task conflict refers to disagreements about the content of tasks, relationship conflict refers to interpersonal tensions or dislike, communication competency refers to the ability to effectively communicate, and transportable competency refers to skills that can be applied across different contexts.

Question 11

Richard's team has been assigned the task of organizing an exhibition for companies selling home appliances.Richard ensured that each member of the team had an opportunity to observe other members perform their roles.This type of cross-training is termed as:
A)personal clarification.
B)conflict resolution.
C)action learning.
D)positional modeling.
E)positional rotation.

Accepted Answer

The answer of Richard's team has been assigned the task...

Question 12

The idea behind _____ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.
A)systems monitoring
B)goal setting and performance management
C)cross-training
D)boundary spanning
E)task coordination

Accepted Answer

Cross-training allows team members to learn about and work in different roles within the team, developing a better understanding of the team as a system and improving coordination and communication. This contributes to the development of shared mental models. The other options are not specifically focused on promoting shared mental models among team members.

Question 13

Monitoring,evaluating,and providing performance-related feedback is associated with which of the following competencies?
A)Conflict resolution
B)Collaborative problem solving
C)Communications
D)Planning and task coordination
E)Goal setting and performance management

Accepted Answer

Monitoring, evaluating, and providing performance-related feedback is a key component of goal setting and performance management. It involves tracking progress towards goals, assessing performance, and providing feedback to individuals or teams to help them improve.

Question 14

In a project team at Kaizen International,everyone focuses on his or her specialty and what they do best.Members know exactly where they can go to get information when there are gaps in their knowledge,and this team produces synergistic results.This shows that the project team at Kaizen has an effective:
A)staff validity.
B)mental model.
C)transactive memory.
D)potency.
E)hierarchical sensitivity.

Accepted Answer

The scenario describes a team that has established transactive memory, where each member knows their role and where to access knowledge that they may not possess. This creates a synergistic effect and enhances team performance. Therefore, the best answer is C) transactive memory.

Question 15

Which of the following is true about conflict resolution?
A)It coordinates and synchronizes activities among team members.
B)It helps establish specific and difficult goals for the team.
C)It understands communication networks.
D)It can identify situations requiring participative problem solving.
E)It can distinguish between desirable and undesirable conflict.

Accepted Answer

Conflict resolution involves managing conflicts that arise between team members. It is important to distinguish between desirable (constructive) and undesirable (destructive) conflicts in order to effectively resolve them. Desirable conflicts can spark creativity and improve relationships, while undesirable conflicts can harm team cohesion and performance.

Question 16

Which of the following is a type of team process training?
A)Personal clarification
B)Positional modeling
C)Conflict resolution
D)Positional rotation
E)Action learning

Accepted Answer

Action learning is a type of team process training where team members work together to solve real-life problems within the organization while also learning new skills and processes. Personal clarification, positional modeling, positional rotation, and conflict resolution are all types of individual or team training, but do not specifically focus on team process.

Question 17

Cross-training involves instructions at three different levels of depth.These levels are:
A)transactive,transformative,and collaborative.
B)personal clarification,positional modeling,and positional rotation.
C)taskwork,teamwork,and team states.
D)cohesion,potency,and efficacy.
E)transition,action,and interpersonal.

Accepted Answer

The levels of cross-training described in option B (personal clarification, positional modeling, and positional rotation) are commonly recognized and researched in the field of organizational behavior and training. The other answer options either do not accurately describe cross-training levels or are not widely recognized in research.

Question 18

In highly cohesive teams,when members try to maintain harmony by striving toward consensus on issues without ever offering,seeking,or seriously considering alternative viewpoints and perspectives,it refers to:
A)task conflict.
B)production blocking.
C)boundary spanning.
D)social loafing.
E)groupthink.

Accepted Answer

The scenario described in the question is a classic case of groupthink, where the desire for harmony and conformity within the group overrides critical thinking and consideration of alternative perspectives. This can result in flawed decision-making and outcomes. Task conflict, production blocking, boundary spanning, and social loafing do not accurately describe the situation provided.

Question 19

Which of the following competencies coordinates and synchronizes activities among team members?
A)Planning and task coordination
B)Collaborative problem solving
C)Communications
D)Goal setting and performance management
E)Conflict resolution

Accepted Answer

Planning and task coordination involves coordinating and synchronizing activities among team members to ensure that everyone is working towards the same goals and deadlines. Collaborative problem solving, communications, goal setting and performance management, and conflict resolution are all important competencies for effective teamwork, but they do not specifically focus on coordination and synchronization of activities.

Question 20

Which of the following refer(s)to the degree to which teams are capable of remaining together as ongoing entities?
A)Team states
B)Team viability
C)Team sensitivity
D)Groupthink
E)Transactive memory

Accepted Answer

Team viability refers to the degree to which teams are capable of remaining together as ongoing entities.

Quiz 12: Teams: Processes and Communication

One way to potentially prevent problems associated with cohesion is to formally institute the role of a(n) _____,who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing in fresh perspectives and ideas to the team.

_____ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.

Teamwork processes have a _____ effect on team commitment.

Which of the following levels of cross-training involves team members observing how other members perform their roles?

Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?

Which of the following refer(s) to the level of common understanding among team members with regard to important aspects of the team and its tasks?

When members of a team develop strong emotional bonds to other members of the team and to the team itself,it refers to _____,which tends to foster high levels of motivation and commitment to the team.

The deepest level of cross-training involves _____,which gives members actual experience carrying out the responsibilities of their teammates.

_____ is normally conducted by a consultant and intended to facilitate the development of team processes related to goal setting,interpersonal relations,problem solving,and role clarification.

_____ refer(s) to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

Richard's team has been assigned the task of organizing an exhibition for companies selling home appliances.Richard ensured that each member of the team had an opportunity to observe other members perform their roles.This type of cross-training is termed as:

The idea behind _____ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.

Monitoring,evaluating,and providing performance-related feedback is associated with which of the following competencies?

Which of the following is true about conflict resolution?

Which of the following is a type of team process training?

Cross-training involves instructions at three different levels of depth.These levels are:

In highly cohesive teams,when members try to maintain harmony by striving toward consensus on issues without ever offering,seeking,or seriously considering alternative viewpoints and perspectives,it refers to:

Which of the following competencies coordinates and synchronizes activities among team members?

Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?