Question 1

____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.
A)Juran
B)Ishikawa
C)Crosby
D)Deming

Accepted Answer

Quality Is Free, published in 1979, is a book by Philip Crosby. Crosby is best known for advocating that organizations aim for zero defects, and he popularized the phrase "quality is free."

Question 2

A(n)____________________ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

Accepted Answer

The answer of A(n)____________________ is a structured review of specific...

Question 3

____________________ are the screens and reports the system generates.

Accepted Answer

The answer of ____________________ are the screens and reports the...

Question 4

____ helps integrate traditionally separate organizational functions,set process improvement goals and priorities,provide guidance for quality processes,and provide a point of reference for appraising current processes.
A)SQFD
B)CMM
C)SQMMI
D)CMMI

Accepted Answer

CMMI (Capability Maturity Model Integration) is designed to integrate different organizational functions such as software engineering, systems engineering, project management, and quality assurance. CMMI helps set process improvement goals and priorities, provides guidance for quality processes, and provides a point of reference for appraising current processes. SQFD (Software Quality Function Deployment) and SQMMI (Software Quality Measurement and Management) are specific quality improvement models and do not address the integration of organizational functions. B is not a valid choice as there is no model called "CMM."

Question 5

____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.
A)Prevention cost
B)Appraisal cost
C)Internal failure cost
D)External failure cost

Accepted Answer

The cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range is known as appraisal cost. This includes activities such as testing, inspections, and quality audits. Preventive costs are incurred to prevent defects from occurring, while internal failure costs refer to the cost of correcting defects before delivering the product or service. External failure costs occur when defects are not identified before the product or service is delivered and lead to customer complaints, returns, or legal action.

Question 6

Examples of common ____________________ include failure rates of products produced,availability of goods and services,and customer satisfaction ratings.

Accepted Answer

The answer of Examples of common ____________________ include failure rates...

Question 7

The purpose of ______________________________ is to ensure that the project will satisfy the needs for which it was undertaken.

Accepted Answer

The answer of The purpose of ______________________________ is to ensure...

Question 8

Juran's final step to quality improvement is ____.
A)organize to reach the goals (establish a quality council,identify problems,select projects,appoint teams,designate facilitators)
B)keep score
C)report progress
D)maintain momentum by making annual improvement part of the regular systems and processes of the company

Accepted Answer

Juran's final step to quality improvement is to maintain momentum by making annual improvement part of the regular systems and processes of the company. This involves creating a culture of continuous improvement where regular progress is tracked and improvements are integrated into the company's standard operating procedures. Keeping score and reporting progress are important steps in this process, but they are not the final step. The ultimate goal is to institutionalize quality improvement as an ongoing, integral part of the company's operations.

Question 9

Top management and ____________________ can have the greatest impact on the quality of projects by doing a good job of quality assurance.

Accepted Answer

The answer of Top management and ____________________ can have the...

Question 10

Performing ____________________ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

Accepted Answer

The answer of Performing ____________________ involves monitoring specific project results...

Question 11

Performing ____________________ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

Accepted Answer

The answer of Performing ____________________ involves periodically evaluating overall project...

Question 12

____ is an independent test performed by end users prior to accepting the delivered system.
A)Integration testing
B)Unit testing
C)User acceptance testing
D)System testing

Accepted Answer

User acceptance testing (UAT) is typically performed by end users to ensure that the system meets their requirements and expectations before accepting the delivered system. Integration testing and system testing are typically performed by developers and testers to ensure that all system components work together correctly, while unit testing is a testing technique where individual units or components of the system are tested in isolation.

Question 13

____,a quality system standard developed by the ISO,is a three-part,continuous cycle of planning,controlling,and documenting quality in an organization.
A)IEEE 15504
B)ISO 9000
C)IEEE 9000
D)ISO 15504

Accepted Answer

ISO 9000 is a quality system standard developed by the International Organization for Standardization (ISO). It is a three-part continuous cycle of planning, controlling, and documenting quality in an organization. The standard covers requirements for a quality management system that can be used for internal improvement purposes or for certification purposes.

Question 14

____________________ means a product can be used as it was intended.

Accepted Answer

The answer of ____________________ means a product can be used...

Question 15

The International Organization for Standardization (ISO)defines ____________________ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

Accepted Answer

The answer of The International Organization for Standardization (ISO)defines ____________________...

Question 16

_________________________ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

Accepted Answer

The answer of _________________________ is a quality planning technique that...

Question 17

____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.
A)Prevention cost
B)Appraisal cost
C)Internal failure cost
D)External failure cost

Accepted Answer

External failure cost refers to the cost incurred due to defects in the product or service that are not detected and corrected before delivery to the customer. These costs include warranty claims, repairs, product recalls, legal settlements, and damage to the company's reputation.

Question 18

A(n)____ is done to test each individual component (often a program)to ensure that it is as defect-free as possible.
A)integration test
B)unit test
C)user acceptance test
D)system test

Accepted Answer

A unit test is specifically designed to test each individual component or module of a program, ensuring that it functions correctly and is free of defects before being integrated with other components. Integration testing, user acceptance testing, and system testing all involve testing larger systems or groups of components together, rather than individual components themselves.

Question 19

One of ____ 14 Points for Management states that an organization should cease dependence on inspection to achieve quality.
A)Deming's
B)Juran's
C)Crosby's
D)Ishikawa's

Accepted Answer

This point is part of W. Edwards Deming's 14 Points for Management. Deming emphasized that instead of relying on inspection to catch errors or defects, organizations should focus on preventing them from occurring in the first place by improving processes and systems.

Question 20

One of ____ ten steps states that an organization should build awareness of the need and opportunity for improvement.
A)Deming's
B)Crosby's
C)Juran's
D)Ishikawa's

Accepted Answer

The answer of One of ____ ten steps states that...

Quiz 8: Project Quality Management

____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.

A(n)____________________ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

____________________ are the screens and reports the system generates.

____ helps integrate traditionally separate organizational functions,set process improvement goals and priorities,provide guidance for quality processes,and provide a point of reference for appraising current processes.

____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

Examples of common ____________________ include failure rates of products produced,availability of goods and services,and customer satisfaction ratings.

The purpose of ______________________________ is to ensure that the project will satisfy the needs for which it was undertaken.

Juran's final step to quality improvement is ____.

Top management and ____________________ can have the greatest impact on the quality of projects by doing a good job of quality assurance.

Performing ____________________ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

Performing ____________________ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

____ is an independent test performed by end users prior to accepting the delivered system.

____,a quality system standard developed by the ISO,is a three-part,continuous cycle of planning,controlling,and documenting quality in an organization.

____________________ means a product can be used as it was intended.

The International Organization for Standardization (ISO)defines ____________________ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

_________________________ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.

A(n) ____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible.

One of ____ 14 Points for Management states that an organization should cease dependence on inspection to achieve quality.

One of ____ ten steps states that an organization should build awareness of the need and opportunity for improvement.