Question 1

Amanda was a tough manager and made it a regular practice to check up on her staff, looking for cheating on timesheets and people coming back late from lunch.Her employees were often dissatisfied with Amanda since she was a(n) ________ manager.
A)operations
B)Theory X
C)soldiering
D)Hawthorne
E)administrative

Accepted Answer

Theory X managers are more likely to micromanage, which leads to employee dissatisfaction, because these managers believe employees are inherently lazy.

Question 2

Which of the following viewpoints emphasized the importance of understanding human actions and of motivating employees toward achievement?
A)Qualitative viewpoint
B)Behavioral viewpoint
C)Classical viewpoint
D)Contingency viewpoint
E)Management science viewpoint

Accepted Answer

The behavioral viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement.

Question 3

Behavioral science relies on __________ for developing theories about human behavior that can help managers.
A)rules of thumb
B)scientific research
C)intuition
D)simulations
E)trial and error

Accepted Answer

Behavioral science relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers.

Question 4

Which research, though flawed, drew attention to the idea that managers using good human relations could improve worker productivity?
A)Maslow's hierarchy of human needs
B)Operations research
C)Theory Y
D)Fayol's administrative management
E)The Hawthorne studies

Accepted Answer

The Hawthorne studies were faulted for being poorly designed and not having enough empirical data to support the conclusions.Nevertheless, they succeeded in drawing attention to the importance of "social man" (social beings) and how managers using good human relations could improve worker productivity.

Question 5

Camille runs a consulting business that assists in the hiring process, using a team of psychologists to help companies to better understand their specific jobs and the type of employees that are best suited to fill them.Her business relies on the work of which behavioral theory pioneer?
A)Hugo Munsterberg
B)Douglas McGregor
C)Mary Parker Follett
D)Frederick Taylor
E)Elton Mayo

Accepted Answer

Hugo Munsterberg suggested that psychologists could contribute to industry in three ways.One of them was that they could study jobs and determine which people are best suited to specific jobs.

Question 6

The idea that the work process should be under the control of workers with the relevant knowledge, rather than that of managers, who should act as facilitators, was developed by
A)Lillian Gilbreth.
B)Mary Parker Follet.
C)Max Weber.
D)Hugo Munsterberg.
E)Elton Mayo.

Accepted Answer

Follett thought organizations should become more democratic, with managers and employees working cooperatively.One of her most important ideas was that the work process should be under the control of workers with the relevant knowledge, rather than of managers, who should act as facilitators.

Question 7

Matt has developed a mathematical model for the film distribution company that employs him.The model will help in determining release dates and the desirable number of screens for new movies.This model is an application of
A)scientific management.
B)behavioral science.
C)management science.
D)contingency management.
E)administrative management.

Accepted Answer

Management science stresses the use of rational, science-based techniques and mathematical models to improve decision making and strategic planning.

Question 8

Who was known as "the father of industrial psychology"?
A)Hugo Munsterberg
B)Mary Parker Follett
C)Max Weber
D)Elton Mayo
E)Frederick Taylor

Accepted Answer

Hugo Munsterberg has been called the father of industrial psychology.His ideas led to the field of industrial psychology, the study of human behavior in workplaces, which is still taught in colleges today.

Question 9

______ focuses on using mathematics to aid in problem solving and decision making.
A)Management science
B)Behavioral science
C)TQM
D)Scientific management
E)Administrative management

Accepted Answer

Management science focuses on using mathematics to aid in problem solving and decision making.

Question 10

Which of the following is a discipline that is part of behavioral science?
A)Sociology
B)Physics
C)Computer science
D)Biology
E)Law

Accepted Answer

The disciplines of behavioral science include psychology, sociology, anthropology, and economics, all of which consider human behavior.

Question 11

Who proposed the hierarchy of human needs as a theory of motivation?
A)McGregor
B)Weber
C)Munsterberg
D)Maslow
E)Mayo

Accepted Answer

In 1943 Maslow proposed his famous hierarchy of human needs: physiological, safety, love, esteem, and self-actualization.

Question 12

Among the recommendations of Mary Parker Follett was that
A)motion studies should be made of every job.
B)managers should design and control the work process.
C)integration should occur in organizations when conflicts arise.
D)a competitive environment is most conducive to productivity.
E)everyone should understand their roles: managers as order-givers, and employees as order-takers.

Accepted Answer

One of Mary Parker Follet's important contributions to management theory was that conflicts should be resolved by having managers and workers talk over differences and find solutions that would satisfy both parties, a process she called integration.

Question 13

______ focuses on managing the production and delivery of an organization's products or services more effectively.
A)Operations management
B)Systems management
C)Scientific management
D)A learning organization
E)Administrative management

Accepted Answer

Operations management focuses on managing the production and delivery of an organization's products or services more effectively.

Question 14

Applying techniques like statistics and computer simulations to management are characteristic of the ______ viewpoint.
A)classical
B)behavioral
C)managerial
D)quantitative
E)contingency

Accepted Answer

One of the historical perspectives consists of quantitative viewpoints, which emphasize the application to management of quantitative techniques, such as statistics and computer simulations.

Question 15

Alyssa works for a large amusement park and is in charge of scheduling the sizable staff, including ride attendants, food service and janitorial employees, and character actors, in an effective manner.This work is typical of
A)operations research.
B)contingency planning.
C)quality management.
D)operations management.
E)qualitative analysis.

Accepted Answer

Operations management is concerned with work scheduling, production planning, facilities location and design, and decisions about the optimum inventory a company should maintain.

Question 16

An optimistic view of workers that envisions them as capable of accepting responsibility and working in a self-directed manner is representative of
A)hierarchy of accountability.
B)hierarchy of needs.
C)Theory X.
D)Theory Y.
E)self-fulfilling prophecy.

Accepted Answer

Theory Y represents the outlook of human relations proponents, an optimistic, positive view of workers.In this view, workers are considered to be capable of accepting responsibility, self-direction, and self-control and of being imaginative and creative.

Question 17

The tools of ______ are useful for UPS and FedEx in deciding how many employees and aircraft should be scheduled during the month of December.
A)scientific management
B)soldiering
C)management science
D)the Hawthorne studies
E)efficiency management

Accepted Answer

Management science focuses on using mathematics to aid in problem solving and decision making and is likely what UPS and FedEx use to decide how many package sorters to schedule and at which times.

Question 18

McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory?
A)Management science viewpoint
B)Behavioral viewpoint
C)Mathematical viewpoint
D)Systems viewpoint
E)Classical viewpoint

Accepted Answer

The essence of the classical viewpoint is that work activity is amenable to a rational approach, that through the application of scientific methods, time and motion studies, and job specialization it is possible to boost productivity.Indeed, these concepts are still in use today, the results visible to you every time you visit McDonald's or Pizza Hut.

Question 19

Which of the following is one of the phases in the development of the behavioral viewpoint?
A)Human resource management
B)Operations management
C)Operations research
D)Human relations movement
E)Administrative management

Accepted Answer

The behavioral viewpoint developed over three phases: early behaviorism, the human relations movement, and behavioral science.

Question 20

Behavioral science research suggests that ________ doesn't necessarily promote excellence, and actually can make people hostile.
A)the Hawthorne effect
B)competition
C)soldiering
D)industrial espionage
E)integration

Accepted Answer

Behavioral science research concludes that cooperation is superior to competition in promoting achievement and productivity.Alfie Kohn notes that competition can make people hostile.

Quiz 2: Management Theory: Essential Background for the Successful Manager

Amanda was a tough manager and made it a regular practice to check up on her staff, looking for cheating on timesheets and people coming back late from lunch.Her employees were often dissatisfied with Amanda since she was a(n) ________ manager.

Which of the following viewpoints emphasized the importance of understanding human actions and of motivating employees toward achievement?

Behavioral science relies on __________ for developing theories about human behavior that can help managers.

Which research, though flawed, drew attention to the idea that managers using good human relations could improve worker productivity?

Camille runs a consulting business that assists in the hiring process, using a team of psychologists to help companies to better understand their specific jobs and the type of employees that are best suited to fill them.Her business relies on the work of which behavioral theory pioneer?

The idea that the work process should be under the control of workers with the relevant knowledge, rather than that of managers, who should act as facilitators, was developed by

Matt has developed a mathematical model for the film distribution company that employs him.The model will help in determining release dates and the desirable number of screens for new movies.This model is an application of

Who was known as "the father of industrial psychology"?

______ focuses on using mathematics to aid in problem solving and decision making.

Which of the following is a discipline that is part of behavioral science?

Who proposed the hierarchy of human needs as a theory of motivation?

Among the recommendations of Mary Parker Follett was that

______ focuses on managing the production and delivery of an organization's products or services more effectively.

Applying techniques like statistics and computer simulations to management are characteristic of the ______ viewpoint.

Alyssa works for a large amusement park and is in charge of scheduling the sizable staff, including ride attendants, food service and janitorial employees, and character actors, in an effective manner.This work is typical of

An optimistic view of workers that envisions them as capable of accepting responsibility and working in a self-directed manner is representative of

The tools of ______ are useful for UPS and FedEx in deciding how many employees and aircraft should be scheduled during the month of December.

McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory?

Which of the following is one of the phases in the development of the behavioral viewpoint?

Behavioral science research suggests that ________ doesn't necessarily promote excellence, and actually can make people hostile.