Question 1

An order winner is a set of criteria that differentiates the products or services of one firm from another.

Accepted Answer

An order winner is a criterion that differentiates the products or services of one firm from those of another.

Question 2

One of the competitive dimensions that form the competitive position of a company when planning their strategies is delivery speed.

Accepted Answer

The major competitive dimensions that form the competitive position of a firm include delivery speed.

Question 3

Activity-system maps are useful in understanding how well a system of activities fits the overall company's strategy.

Accepted Answer

This type of map can be useful in understanding how good the fit is between the system of activities and the company's strategy.

Question 4

An operations strategy must resist change because of the long term nature of equipment and personnel investments.

Accepted Answer

Since the goals of the larger organization change over time,the operations strategy must be designed to anticipate future needs.

Question 5

Once an operations strategy is adopted and articulated,the primary emphasis becomes perfecting the system of activities that make up the strategy through detailed refinements over a long period of time.

Accepted Answer

See the discussion around exhibit 2.2.Operations strategy is continually revised,re-planned & coordinated with the ever-changing corporate strategy.

Question 6

The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features,services,and technologies into its current portfolio is called flexibility.

Accepted Answer

Straddling occurs when a company seeks to match the benefits of a successful position while maintaining its existing position.

Question 7

An order qualifier is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase.

Accepted Answer

An order qualifier is a screening criterion that permits a firm's products to even be considered as possible candidates for purchase.

Question 8

Infrastructure decisions within operations strategy include the selection of the logic associated with the planning and control systems

Accepted Answer

The infrastructure decisions involve the logic associated with the planning and control systems,quality assurance and control approaches,work payment structure,and organization of the operations and supply functions.

Question 9

One of the competitive dimensions that form the competitive position of a company when planning their strategies is making the best trade-off.

Accepted Answer

The major competitive dimensions that form the competitive position of a firm do not include making the best trade-off.

Question 10

Productivity is a relative measure.

Accepted Answer

Productivity is what we call a relative measure.In other words,to be meaningful,it needs to be compared with something else.

Question 11

Infrastructure decisions within operations strategy include the selection of the appropriate technology,the role of inventory and the location of facilities.

Accepted Answer

Process design includes selecting the appropriate technology,sizing the process over time,determining the role of inventory in the process,and locating the process.

Question 12

An order winner is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase.

Accepted Answer

An order qualifier is a screening criterion that permits a firm's products to even be considered as possible candidates for purchase.

Question 13

Operations and supply strategy can be viewed as part of a planning process that coordinates operational goals with those of the larger organization.

Accepted Answer

Operations and supply chain strategy can be viewed as part of a planning process that coordinates operational goals with those of the larger organization.

Question 14

Activity-system maps depict the geographic reach of a company's business strategies.

Accepted Answer

Activity system maps are conceptual have nothing to do with the physical geographic reach of a company.

Question 15

The job of operations and supply chain strategy is to deliver the most feature-rich,highest quality product at the lowest price within specified parameters of delivery time and customization.

Accepted Answer

Operations and supply chain strategy is concerned with setting broad policies and plans for using the resources of a firm and must be integrated with corporate strategy.

Question 16

Activity-system maps show how a company's strategy is delivered through a set of tailored activities.

Accepted Answer

Activity-system maps such as the one for IKEA show how a company's strategy is delivered through a set of tailored activities.

Question 17

The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features,services,and technologies into its current portfolio it is called straddling.

Accepted Answer

Straddling occurs when a company seeks to match the benefits of a successful position while maintaining its existing position.

Question 18

One of the competitive dimensions that form the competitive position of a company when planning their strategies is cost.

Accepted Answer

The major competitive dimensions that form the competitive position of a firm include cost (or price).

Question 19

By following a straddling strategy,firms can broaden their capabilities and effectively compete with more focused firms in markets requiring low cost for success.

Accepted Answer

Straddling is a risky strategy that often results in failure.More focused firms can effectively compete with a straddling firm in each segment the straddling firm enters.

Question 20

An operations and supply chain strategy must be integrated with the organization's corporate strategy.

Accepted Answer

Operations and supply chain strategy is concerned with setting broad policies and plans for using the resources of a firm and must be integrated with corporate strategy.

Quiz 2: Strategy and Sustainability

An order winner is a set of criteria that differentiates the products or services of one firm from another.

One of the competitive dimensions that form the competitive position of a company when planning their strategies is delivery speed.

Activity-system maps are useful in understanding how well a system of activities fits the overall company's strategy.

An operations strategy must resist change because of the long term nature of equipment and personnel investments.

Once an operations strategy is adopted and articulated,the primary emphasis becomes perfecting the system of activities that make up the strategy through detailed refinements over a long period of time.

The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features,services,and technologies into its current portfolio is called flexibility.

An order qualifier is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase.

Infrastructure decisions within operations strategy include the selection of the logic associated with the planning and control systems

One of the competitive dimensions that form the competitive position of a company when planning their strategies is making the best trade-off.

Productivity is a relative measure.

Infrastructure decisions within operations strategy include the selection of the appropriate technology,the role of inventory and the location of facilities.

An order winner is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase.

Operations and supply strategy can be viewed as part of a planning process that coordinates operational goals with those of the larger organization.

Activity-system maps depict the geographic reach of a company's business strategies.

The job of operations and supply chain strategy is to deliver the most feature-rich,highest quality product at the lowest price within specified parameters of delivery time and customization.

Activity-system maps show how a company's strategy is delivered through a set of tailored activities.

The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features,services,and technologies into its current portfolio it is called straddling.

One of the competitive dimensions that form the competitive position of a company when planning their strategies is cost.

By following a straddling strategy,firms can broaden their capabilities and effectively compete with more focused firms in markets requiring low cost for success.

An operations and supply chain strategy must be integrated with the organization's corporate strategy.