Question 1

Glenda,the plant manager for ABC Corporation,views the results from the latest survey of employee attitudes.The results show that job satisfaction in the manufacturing plant has dropped significantly since the last survey.This is a ________ source of change.

Accepted Answer

The significant drop in job satisfaction among employees in the manufacturing plant points to issues related to employee management, morale, or workplace conditions, which are directly related to human resource management. This makes it a human resource problem.

Question 2

The four targeted elements of change are organizational arrangements,social factors,methods,and people.

Accepted Answer

The statement is true. The four targeted elements of change are organizational arrangements, social factors, methods, and people.

Question 3

Primary appraisals are perceptions of how you are able to deal or cope with a given demand.

Accepted Answer

Primary appraisals are evaluations of the significance of a stressor or threatening event, focusing on whether it is a threat, challenge, or harm/loss, rather than perceptions of how one can cope with the demand.

Question 4

The systems model of change can be used to diagnose what to change,but other models must be used to determine how to evaluate the success of a change effort.

Accepted Answer

The systems model of change can be used both to diagnose what to change and to evaluate the success of a change effort, as it provides a comprehensive framework for understanding and managing change.

Question 5

An example of internal forces for change is

Accepted Answer

Participation/suggestions by employees are an example of internal forces for change because they come from within the organization and involve the employees themselves. This type of change can be driven by employee feedback, ideas for improvement or suggestions for new processes, organizational structures or technologies. It can also be driven by employee engagement and empowerment initiatives that encourage employees to take ownership of their work and contribute to the success of the organization. The other options listed (A, B, C and E) are examples of external forces for change, as they are driven by factors outside the organization.

Question 6

All stress is associated with negative emotions or outcomes.

Accepted Answer

While stress is often associated with negative emotions or outcomes, it can also be associated with positive outcomes such as increased motivation and improved performance. Additionally, not all stress is negative - eustress, or positive stress, can result from challenges or experiences that are perceived as enjoyable or rewarding.

Question 7

Albert wants to track his team's progress on a spreadsheet,rather than using new project management software.He believes that this has always worked well in the past.In this case,past success may cause Albert to resist change.

Accepted Answer

Past success may make Albert more comfortable with his current system and resistant to change, even if using project management software could potentially improve his team's productivity and organization.

Question 8

Internal forces for change include demographic changes in the organization's workforce.

Accepted Answer

The answer of Internal forces for change include demographic changes...

Question 9

Included in demographic changes are all of the following except

Accepted Answer

Job dissatisfaction is not a demographic change, but rather a personal or organizational issue. The other options (gender, immigration, skill level, education) are all factors that contribute to changes in the demographics of a population.

Question 10

At ABS Inc.,the market research group is now operating on flextime.Initially,ABS allowed the sales group to do so.This is an example of adaptive change.

Accepted Answer

The adoption of flextime by the market research group after it was initially allowed for the sales group is an example of adaptive change.

Question 11

Able,Baker,and Charlie,Ltd.,is an accounting partnership.The Internal Revenue Service has implemented new procedures for filing taxes beginning next year.What kind of change does this represent?

Accepted Answer

The implementation of new procedures for filing taxes by the Internal Revenue Service is a result of social and political pressures, as it reflects changes in government policy or regulation.

Question 12

If people are resisting because of adjustment problems,management should adopt a negotiation and agreement approach to managing resistance to change.

Accepted Answer

The answer of If people are resisting because of adjustment...

Question 13

One advantage of Kotter's eight-step process of implementing change is that it is relatively easy and simple to implement.

Accepted Answer

While Kotter's eight-step process may provide a helpful framework for implementing change, it is not necessarily easy or simple to implement. The process requires significant commitment and effort from leaders and team members, and may require significant changes to organizational structure, culture, and processes.

Question 14

Vision statements represent the reason that organizations exist.

Accepted Answer

Vision statements describe what an organization aspires to be in the future, representing a long-term goal or dream of the organization's future state, rather than the reason it exists, which is typically captured in a mission statement.

Question 15

Strategic plans are based on analyses of an organization's strengths,weaknesses,opportunities,and threats,known as a SWOT analysis.

Accepted Answer

This statement is true. Strategic plans are developed based on information gathered from a SWOT analysis, which involves examining an organization's internal strengths and weaknesses as well as external opportunities and threats.

Question 16

Resistance to change is a dynamic interaction among recipient characteristics,change agent characteristics,and the relationship between the recipient and the change agent.

Accepted Answer

Resistance to change is a complex process that involves various factors such as recipient characteristics (e.g., beliefs, values, emotions), change agent characteristics (e.g., communication skills, leadership style), and the relationship between the recipient and the change agent (e.g., trust, power dynamics). These factors interact dynamically, influencing the likelihood and nature of resistance to change. Therefore, the statement is true.

Question 17

Early in the change process,a manager should use variable schedules of reinforcement with extrinsic rewards to reinforce new behaviors.

Accepted Answer

Early in the change process, a manager should use continuous reinforcement with extrinsic rewards to reinforce new behaviors, as it provides immediate feedback and encourages the adoption of the desired behavior. Variable schedules are more effective later to maintain established behaviors.

Question 18

External changes either can present new opportunities for an organization or can cause its ultimate failure.

Accepted Answer

External changes such as advancements in technology, shifts in consumer behavior, or changes in government regulations can open up new opportunities for organizations to innovate and grow. However, if an organization fails to adapt to these external changes, it can lead to its ultimate failure.

Question 19

_________ is(are)an example of social and political pressures for change.

Accepted Answer

The answer of _________ is(are)an example of social and political...

Question 20

One key assumption underlying many models of change is that highly desired change will happen without much resistance.

Accepted Answer

Resistance to change is a common human behavior, and it is rare for highly desired change to happen without resistance. Models of change need to take into account this resistance and develop strategies to overcome it.

Quiz 16: Managing Change and Stres