To reduce the delivery gap,retailers need to:
A) train employees in the necessary skills and knowledge
B) provide service that meet minimal standards
C) increase conflicts
D) avoid empowering its employees
E) do all of these

Question

Quizplus · Accepted Answer

Training employees in necessary skills and knowledge will improve their ability to provide quality service and fill the delivery gap. Providing minimal service standards (B) may not be enough to close the gap and could result in mediocre service. Increasing conflicts (C) will only worsen the situation, and avoiding employee empowerment (D) will not allow for creative solutions to be implemented. Therefore, option A is the best choice to reduce the delivery gap.

To Reduce the Delivery Gap,retailers Need To