A negative _____ in a message should be used when one feels that readers may ignore what they believe is a routine message.
A) body
B) subject line
C) illustration
D) conclusion
E) summary

Question

Quizplus · Accepted Answer

It is crucial to use a negative subject line in messages when one thinks readers may ignore what they believe is a routine message. One should also use a negative subject line when the reader needs the information to make a decision or to act.

A Negative _____ in a Message Should Be Used When