Which of the following is true of apologies in a negative message in business communication?
A) They should not take timing into account because it is irrelevant.
B) They should be an integral part of all negative messages.
C) They should always be placed at the end of a message.
D) They should be said twice in a message in order to sound sincere.
E) They should not be used when one is not at fault.

Question

Quizplus · Accepted Answer

In business documents, one should apologize only when one is at fault. If one needs to apologize, one should do it early, briefly, and sincerely.

Which of the Following Is True of Apologies in a Negative