Which of the following is true of claims in a business communication?
A) They should always be conveyed through a paper trail instead of a phone call.
B) They should invariably start with a buffer to ensure they are seen as a strong claim.
C) They should include supporting facts such as what went wrong and the extent of damage.
D) They should be free from identifiers because they tend to cloud a reader's judgment.
E) They should ambiguously project the problem at the end of a message.

Question

Quizplus · Accepted Answer

When writing a claim or complaint, one should give supporting facts such as what went wrong, the extent of the damage and so on. One should generally use a direct organization by putting a clear statement of the problem in the first sentence. An indirect approach, such as starting with a buffer, may be interpreted as a weak claim.

Which of the Following Is True of Claims in a Business