Betty Morgan who works as a travel consultant is attending a training program on ticketing.Throughout the session,she uses active listening skills to indicate that she is paying attention to what the speaker is saying.Which of the following is Morgan most likely doing?
A) Frowning whenever a ticket reservation process is difficult
B) Smiling when the speaker uses a humorous anecdote
C) Nodding to indicate that she is understanding the process
D) Asking to cite an example to clarify a ticketing process
E) Saying "uh huh" to indicate she is listening intently

Question

Quizplus · Accepted Answer

In active listening, receivers actively demonstrate that they have understood a speaker by feeding back the literal meaning, the emotional content, or both. Active responses can be used by offering to help, paraphrasing content, and asking for information or clarification.

Betty Morgan Who Works as a Travel Consultant Is Attending