Question 1

A manager for an accounting firm evaluates each accounts supervisor monthly on the basis of the number of customer audits completed during that month.This is an example of:

Accepted Answer

Objective appraisals are based on facts and are likely to be numerical.

Question 2

MissouriBank provides a tuition reimbursement program to its employees.This is an example of:

Accepted Answer

Many large corporations reimburse employees for tuition expenses they incur while taking college courses and obtaining advanced degrees.

Question 3

A manager assesses a subordinate on personal characteristics that are relevant to the job performance of that subordinate.This is known as:

Accepted Answer

When trait appraisals are used,managers assess subordinates on personal characteristics that are relevant to job performance,such as skills,abilities,or personality.

Question 4

A sales manager for a Ford Motor Co.dealer evaluates each one of his sales staff monthly on the basis of the number of new cars sold during the past month.This is an example of:

Accepted Answer

Objective appraisals are based on facts and are likely to be numerical.

Question 5

An employee learns how to do her job as the result of actually performing the tasks.This is known as:

Accepted Answer

In on-the-job training,learning occurs in the work setting as employees perform their job tasks.

Question 6

What type of development broadens employees' horizons and help them think about the big picture by exposing them to a wide variety of different job experiences,some in line positions and some in staff positions?

Accepted Answer

Varied work experiences broaden employees' horizons and help them think about the big picture.

Question 7

A broad comparative concept that refers to how an organization's pay incentives compare,in general,to those of other organizations in the same industry employing similar kinds of workers is known as:

Accepted Answer

Pay level is a broad comparative concept that refers to how an organization's pay incentives compare,in general,to those of other organizations in the same industry employing similar kinds of workers.

Question 8

The process by which a manager shares performance appraisal information with a subordinate and develops a plan for the future development of that subordinate is known as:

Accepted Answer

Performance feedback is the process through which managers share performance appraisal information with their subordinates,give subordinates an opportunity to reflect on their own performance,and develop,with subordinates,plans for the future.

Question 9

Before creating training and development programs,managers should perform a ______ to determine which employees need training or development and what type of skills or knowledge they need to acquire.

Accepted Answer

Before creating training and development programs,managers should perform a needs assessment to determine which employees need training or development and what type of skills or knowledge they need to acquire.

Question 10

What focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers?

Accepted Answer

Training focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers.

Question 11

If a manager is more concerned with what an employee accomplishes,the manager may use a:

Accepted Answer

For some jobs,how people perform the job is not as important as what they accomplish or the results they obtain.

Question 12

What focuses on building the knowledge and skills of organizational members so they are prepared to take on new responsibilities and challenges?

Accepted Answer

Development focuses on building the knowledge and skills of organizational members so they are prepared to take on new responsibilities and challenges.

Question 13

Pat,a supervisor,evaluates the performance of his subordinates on scales on a form provided by the Human Resources department.The scales ask Pat to rate the performance of a nurse on "following doctors' orders" from "almost never" to "almost always".Pat's organization is using:

Accepted Answer

A BOS assesses performance by how often specific behaviors are performed.

Question 14

In order to improve performance and motivation,Scott's performance is evaluated not only by his direct manager,but also by his customers,subordinates,and peers.What type of performance evaluation did Scott's manager use?

Accepted Answer

In a 360-degree appraisal a variety of people,beginning with the manager and including peers or coworkers,subordinates,superiors,and sometimes even customers or clients,appraise a manager's performance.

Question 15

A manager evaluates a subordinate's job performance and her contributions to the organization.This is known as the process of:

Accepted Answer

Performance appraisal is the evaluation of employees' job performance and contributions to the organization.

Question 16

An HR manager asks about a manual-dexterity test that has been used to select automobile assembly-line workers "Does this test predict on-the-job performance for these types of workers?" On which aspect of the HRM process is this manager focusing?

Accepted Answer

Validity is the degree to which a tool measures what it purports to measure-for selection tools,it is the degree to which the test predicts performance on the tasks or job in question.

Question 17

An employee's pay within job categories is determined by factors such as:

Accepted Answer

Individual jobholders' pay within job categories is then determined by factors such as performance,seniority,and skill levels.

Question 18

______ appraisals assess what workers are like,______ appraisals assess what workers do.

Accepted Answer

Whereas trait appraisals assess what workers are like,behavior appraisals assess what workers do.

Question 19

All the following are disadvantages of trait appraisals EXCEPT:

Accepted Answer

Expense is not a disadvantage of the trait appraisal process.

Question 20

An appraisal based on managers' perceptions of traits,behaviors,or results always has a chance of being inaccurate,and is called:

Accepted Answer

Subjective appraisals are based on managers' perceptions of traits,behaviors,or results.Because subjective appraisals rest on managers' perceptions,there is always the chance that they are inaccurate.

Quiz 12: Human Resource Management