Which of the following is NOT a challenge when focusing on the customer?
A)To identify what customers want from the good or service
B)To identify what the company actually provides
C)To identify the gap between what customers want and what they actually get
D)To formulate a plan for closing the quality gap
E)Identify what the employee contributes

Question

Quizplus · Accepted Answer

The challenge is fourfold: (1)to identify what customers want from the good or service that the company provides; (2)to identify what the company actually provides to customers; (3)to identify any gap between what customers want and what they actually get (the quality gap);and (4)to formulate a plan for closing the quality gap.

Which of the Following Is NOT a Challenge When Focusing