After adopting a TQM process,Gayle found ways to simplify the financial services her company offered which led to:
A)Less customer satisfaction
B)Fewer customer complaints
C)More employee satisfaction
D)More customer complaints
E)More employee complaints

Question

Quizplus · Accepted Answer

It follows that designing products that have fewer parts or finding ways to simplify providing a service should be linked to fewer defects or customer complaints.

After Adopting a TQM Process,Gayle Found Ways to Simplify the Financial