Question 1

What principle specifies that an employee should report to only one superior?

Accepted Answer

The principle of unity of command specifies that an employee should receive orders from,and report to,only one superior.

Question 2

According to Fayol,the greater the number of levels in the management hierarchy,the __________ communication takes between managers at the top and bottom of the organization and the __________ the pace of planning and organizing.

Accepted Answer

The more levels in the hierarchy,the longer communication takes between managers at the top and bottom and the slower the pace of planning and organizing.

Question 3

The Gilbreths are best known for their studies of:

Accepted Answer

Eventually the Gilbreths became increasingly interested in the study of fatigue.They studied how physical characteristics of the workplace contribute to job stress that often leads to fatigue and thus poor performance.

Question 4

The "chain of command" which describes the reporting relationships of managers from the top to the bottom of the organization is known as:

Accepted Answer

The line of authority is the chain of command extending from the top to the bottom of an organization.

Question 5

A public works department's employee manual states that standard practice is that all employees working along the roadway should wear a "reflective vest" at all times.This is an example of:

Accepted Answer

Rules are formal written instructions that specify actions to be taken.

Question 6

A mechanical engineer at TNT Manufacturing LLC reports jointly to the Engineering Manager and the Project Manager.This is a violation of which one of Fayol's principles?

Accepted Answer

The principle of unity of command specifies that an employee should receive orders from,and report to,only one superior.

Question 7

Car detailers at Scott's Car Center are required to log their time on each vehicle they detail.This practice is called:

Accepted Answer

Rules are formal written instructions that specify actions to be taken.

Question 8

An organization that has a comprehensive long range plan that guides the direction of every department within the organization is following Fayol's principle of:

Accepted Answer

Unity of direction means that there is a singleness of purpose guiding managers and workers.

Question 9

Fayol's principles of order can be illustrated by:

Accepted Answer

Fayol recommended the use of organizational charts to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted into in the future.

Question 10

Specific written instructions as to how a worker should perform an aspect of his or her work task are known as:

Accepted Answer

Standard operating procedures (SOPs)are specific sets of written instructions about how to perform a certain aspect of a task.

Question 11

Formal written instructions that specify actions to be taken under different circumstances to achieve specific goals are known as:

Accepted Answer

Rules are formal written instructions that specify actions to be taken.

Question 12

Unwritten,informal codes of conduct which prescribe how workers should act in specific work situations are known as:

Accepted Answer

Norms are unwritten,informal codes of conduct that prescribe how people should behave.

Question 13

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

Accepted Answer

Authority is the power to hold people accountable for their actions and to make decisions concerning the use of organizational resources.Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals.

Question 14

"Informal authority" can result from all the following EXCEPT:

Accepted Answer

Informal authority is derived from personal expertise,technical knowledge,moral worth,and the ability to lead and to generate commitment from subordinates.

Question 15

Mamma Mia's Ristorante has an informal practice in which all the servers try to help each other out if they are not busy with customers.This practice is called:

Accepted Answer

Norms are unwritten,informal codes of conduct that prescribe how people should behave.

Question 16

When a restaurant has a standard practice that each cook should leave the kitchen in a clean condition and ready for the next shift,this is an example of:

Accepted Answer

Rules are formal written instructions that specify actions to be taken.

Question 17

Which of the following gives managers the right to direct and to control their subordinates in order to attempt to accomplish organizational goals?

Accepted Answer

Authority is the power to hold people accountable for their actions and to make decisions concerning the use of organizational resources.Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals.

Question 18

The Marketing Manager at RST Global Inc.developed a five year marketing plan that deviated from the objectives outlined in the organization's strategic plan.The manager has deviated from which of the following?

Accepted Answer

Unity of direction is the singleness of purpose that makes possible the creation of one plan of action for the organization.

Question 19

When authority is concentrated at the top of the organizational chart instead of being distributed throughout the management hierarchy,we say that __________ has occurred.

Accepted Answer

Centralization is the concentration of authority at the top of the managerial hierarchy.

Question 20

The "number of levels" of management between the CEO and the first-line supervisors in the organization is a representation of which of Fayol's principles?

Accepted Answer

The line of authority is the chain of command extending from the top to the bottom of an organization.

Quiz 2: The Evolution of Management Thought

What principle specifies that an employee should report to only one superior?

According to Fayol,the greater the number of levels in the management hierarchy,the communication takes between managers at the top and bottom of the organization and the the pace of planning and organizing.

The Gilbreths are best known for their studies of:

The "chain of command" which describes the reporting relationships of managers from the top to the bottom of the organization is known as:

A public works department's employee manual states that standard practice is that all employees working along the roadway should wear a "reflective vest" at all times.This is an example of:

A mechanical engineer at TNT Manufacturing LLC reports jointly to the Engineering Manager and the Project Manager.This is a violation of which one of Fayol's principles?

Car detailers at Scott's Car Center are required to log their time on each vehicle they detail.This practice is called:

An organization that has a comprehensive long range plan that guides the direction of every department within the organization is following Fayol's principle of:

Fayol's principles of order can be illustrated by:

Specific written instructions as to how a worker should perform an aspect of his or her work task are known as:

Formal written instructions that specify actions to be taken under different circumstances to achieve specific goals are known as:

Unwritten,informal codes of conduct which prescribe how workers should act in specific work situations are known as:

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

"Informal authority" can result from all the following EXCEPT:

Mamma Mia's Ristorante has an informal practice in which all the servers try to help each other out if they are not busy with customers.This practice is called:

When a restaurant has a standard practice that each cook should leave the kitchen in a clean condition and ready for the next shift,this is an example of:

Which of the following gives managers the right to direct and to control their subordinates in order to attempt to accomplish organizational goals?

The Marketing Manager at RST Global Inc.developed a five year marketing plan that deviated from the objectives outlined in the organization's strategic plan.The manager has deviated from which of the following?

When authority is concentrated at the top of the organizational chart instead of being distributed throughout the management hierarchy,we say that __________ has occurred.

The "number of levels" of management between the CEO and the first-line supervisors in the organization is a representation of which of Fayol's principles?