Question 1

HR employees play a smaller role in maintaining records,and employees now get information through:

Accepted Answer

Self-service has become increasingly common in HR management, whereby employees are given access to their own records and can update personal information, view pay stubs, request time off and access other HR-related information through a web-based portal. This reduces the workload on HR employees and improves efficiency.

Question 2

Which one of the following statements regarding workforce skills is FALSE?

Accepted Answer

This statement is false as employers are looking for a balance of technical skills as well as knowledge-based and interpersonal skills. Employers are seeking employees who possess a diverse skill set, including the ability to work in teams, communicate effectively, and adapt to changing technologies and work environments.

Question 3

Positions in HRM generally involve work in specialized areas (e.g.recruiting or training)or ___________ who perform a full range of HRM activities.

Accepted Answer

Positions in HRM can either be specialized, requiring technical expertise in a particular area, or can be generalist positions that involve a full range of HR activities. Generalist positions are also known as HRM practitioners or HRM professionals, who have a broad understanding of various HR functions and can handle multiple responsibilities within the HR department. Therefore, the best choice is B, generalists.

Question 4

The extent that an employee experiences full involvement in one's work and commitment to one's job and organization refers to:

Accepted Answer

The description given in the question pertains to the concept of employee engagement, which refers to the extent to which employees feel invested and committed to their work and organization. Employee satisfaction is a related but separate concept that reflects an employee's overall level of contentment with their job. Teamwork, high-performance, and ethical behaviour may all be outcomes or aspects of employee engagement, but they do not represent the same construct.

Question 5

A display of a series of HR measures,showing human resource goals and objectives and progress toward meeting them is the:

Accepted Answer

The display of a series of HR measures showing human resource goals and objectives and progress toward meeting them is known as an HR dashboard. It is a visual representation of key HR metrics and is often utilized by HR professionals to monitor progress and identify areas for improvement.

Question 6

Standards for ethical conduct include which of the following?

Accepted Answer

The standards for ethical conduct include "greatest good for the greatest number" and "fair and equitable." "Greatest profitability" does not necessarily align with ethical considerations and is not always included in standards for ethical conduct.

Question 7

Which one of the following terms describes the best possible fit between a company's social system (people and how they interact)and its technical system (equipment and processes)?

Accepted Answer

High-performance work system refers to a set of human resource practices and technology systems that support employee involvement and continuous improvement. It is designed to create a synergy between the social and technical system of the organization, which results in efficient operations and improved performance.

Question 8

What types of skills are more employers looking for?

Accepted Answer

While physical strength and mastery of a particular piece of equipment may be advantageous for certain industries, employers across various fields are generally looking for candidates with strong mathematical, verbal, and interpersonal skills, as well as creativity. These skills enable employees to effectively communicate, problem-solve, and innovate, making them valuable assets to any team or organization.

Question 9

The only age group growing in numbers between 2014 and 2033 is the ______ age group.

Accepted Answer

According to the information provided, the only age group that is growing in numbers between 2014 and 2033 is the 55+ age group. Therefore, the best choice is E.

Question 10

Providing employees online access to obtain information about HR issues such as training,benefits,and compensation,to enroll themselves in programs and services,or to provide feedback through online surveys is known as:

Accepted Answer

Self-service refers to providing employees with online access to obtain information, enroll in programs and surveys, and provide feedback.

Question 11

Employees whose main contribution to the organization is specialized knowledge,such as knowledge of customers,a process,or a profession are:

Accepted Answer

The term "knowledge workers" refers to employees who possess specialized knowledge that is critical to an organization's success. These workers tend to focus on intellectual tasks rather than physical or manual work, and their expertise is often in areas such as technology, customer service, or professional services. Technical specialists, on the other hand, may have specialized skills or knowledge related to a particular technology or process but are not necessarily knowledge workers in a broader sense. College or university graduates may or may not be knowledge workers depending on their field of study and job responsibilities. HR professionals are not necessarily knowledge workers, although they may possess specialized knowledge about HR practices and policies. Generalists, meanwhile, do not typically have specialized knowledge in a particular area.

Question 12

Which term refers to all people willing and able to work?

Accepted Answer

The term "labour force" refers to all people who are willing and able to work, including both employed and unemployed individuals.

Answer: B is incorrect because it only refers to the employees within an organization. 
Answer: C is incorrect because it refers to individuals who are not currently working for a specific organization. 
Answer: D and E are incorrect because they refer to specific subsets of the labour force, rather than the entire group.

Question 13

Which of the following is NOT a typical area of involvement of supervisors and managers in HRM?

Accepted Answer

Designing and implementing pension plans is typically the responsibility of HR specialists or benefits administrators, not supervisors and managers. The other areas listed are common areas of involvement for supervisors and managers in HRM.

Question 14

What minimum level of education do CHRP candidates require to qualify for the CHRP designation?

Accepted Answer

Candidates must have a bachelor's degree in any discipline to qualify for the CHRP designation. However, having a degree does not automatically qualify a person for the designation; they must also meet additional criteria such as passing the National Knowledge Exam and having relevant work experience.

Question 15

The focus on employee engagement has had what effect upon recruiting?

Accepted Answer

The focus on employee engagement has caused a shift in the focus of recruiting from technical skills toward general cognitive and interpersonal skills. Employers are now more interested in hiring employees who possess such skills and abilities, which can enhance employee engagement and productivity. This has led to an increased demand for individuals who possess general cognitive and interpersonal skills, as opposed to those who possess only technical skills.

Question 16

From a manager's perspective,an HRIS can be used to perform primarily all BUT one of the following.Name the exception.

Accepted Answer

An HRIS can provide data and support for strategic decision making, legal compliance, program evaluation, and day-to-day HR decisions. However, motivating employees is not a primary function of an HRIS. This is typically the responsibility of managers and supervisors through communication, recognition, and other forms of leadership.

Question 17

Which of the following statements about knowledge workers is TRUE?

Accepted Answer

All three statements are true about knowledge workers. They hold valuable knowledge and skills that are essential to the success of a company, giving them a certain level of power within the organization. Managers rely on their knowledge workers to share information and collaborate to achieve business goals. Skilled knowledge workers are highly sought after, even during times of economic downturn, because they can offer unique value to companies.

Question 18

Ethics refer to:

Accepted Answer

Ethics refer to the fundamental principles of right and wrong that guide individual behavior and decision-making. It involves concepts such as honesty, integrity, fairness, respect, responsibility, and compassion, which go beyond legal requirements, religious beliefs, political values, or company policies.

Question 19

The processing and transmission of digitized HR information,especially using computer networking and the Internet,is:

Accepted Answer

The processing and transmission of digitized HR information with computer networking and the Internet is known as electronic-human resource management (E-HRM). E-HRM involves the use of various HRIS tools, such as self-service portals, electronic resumes, online recruitment, and performance management systems, to manage human resources effectively. The other options, such as electronic business, HRIS, reengineering, and self-service, are not directly related to the use of digital technology in managing HR information.

Question 20

Which one of the following statements about the composition of the labour force is TRUE?

Accepted Answer

The statement "there is increasing generational diversity in the workforce" is true. Canada's labour force is becoming more diverse in terms of age groups, with the aging baby boomer cohort remaining in the workforce longer, while Generation X, millennials, and Generation Z are entering the workforce. This generational diversity can affect HRM practices, such as recruitment and retention strategies, training and development programs, and communication and leadership styles.

Quiz 1: Strategies, Trends and Challenges in Human Resource Management