Question 1

A cable TV company redesigned jobs so that one employee interacts directly with customers,connects and disconnects their cable service,installs their special services and collects overdue accounts in an assigned area.Previously,each task was performed by a different person and the customer interacted only with someone at the head office.This change is an example of:
A) increasing job enrichment by establishing client relationships.
B) encouraging self-reinforcement.
C) introducing job rotation.
D) increasing job specialization.
E) introducing job feedback.

Accepted Answer

A job enrichment strategy, called establishing client relationships, involves putting employees in direct contact with their clients rather than using the supervisor as a go between. By being directly responsible for specific clients, employees have more information and can make decisions affecting those clients.

Question 2

Which of these statements about self-leadership is true?
A) Employees with a low degree of conscientiousness have a more natural tendency to apply self-leadership.
B) Some elements of self-leadership come from sports psychology.
C) Self-leadership is practiced by people with particular personality characteristics and cannot be learned.
D) External locus of control helps in applying self-help strategies.
E) Self-leadership behaviors are more frequently found in people with lower levels of extroversion.

Accepted Answer

Self-leadership includes constructive thought processes that have been extensively studied in sports psychology.

Question 3

Which of the following is a component of empowerment?
A) Overconfidence
B) Fate
C) Mental imagery
D) Meaning
E) Dependence

Accepted Answer

Empowerment is a psychological concept represented by four dimensions: self-determination, meaning, competence, and impact of the individual's role in the organization. Employees who feel empowered care about their work and believe that what they do is important. This is referred to as meaning.

Question 4

When are employees said to be empowered?
A) When employees practice job specialization
B) When employees experience self-reinforcement
C) When employees engage in positive self-talk
D) When employees experience freedom and discretion
E) When employees work in a centralized system

Accepted Answer

Empowered employees feel that they have freedom, independence, and discretion over their work activities.

Question 5

Which of the following directly contributes to a feeling of experienced responsibility among employees?
A) Job feedback
B) Skill variety
C) Autonomy
D) Task identity
E) Task significance

Accepted Answer

Work motivation and performance increase when employees feel personally accountable for the outcomes of their efforts. Autonomy directly contributes to this feeling of experienced responsibility. Employees must be assigned control of their work environment to feel responsible for their successes and failures.

Question 6

Which of the following minimizes health risks from repetitive strain and heavy lifting because employees use different muscles and physical positions in the various jobs?
A) Job feedback
B) Job enlargement
C) Job rotation
D) Job enrichment
E) Task identity

Accepted Answer

Job rotation is the practice of moving employees from one job to another. It minimizes health risks from repetitive strain and heavy lifting because employees use different muscles and physical positions in the various jobs.

Question 7

_____ is the degree to which employees can tell how well they are doing on the basis of direct sensory information from the job itself.
A) Job feedback
B) Job evaluation
C) Task identity
D) Task significance
E) Job rotation

Accepted Answer

Job feedback is the degree to which employees can tell how well they are doing on the basis of direct sensory information from the job itself.

Question 8

Which core job characteristic(s) affect(s) experienced responsibility for work outcomes?
A) Feedback from job and skill variety
B) Autonomy
C) Skill variety, task identity and task significance
D) Task identity
E) Task significance

Accepted Answer

Jobs with high levels of autonomy provide freedom, independence, and discretion in scheduling the work and determining the procedures to be used to complete the work. In autonomous jobs, employees make their own decisions rather than relying on detailed instructions from supervisors or procedure manuals.

Question 9

Before meeting a new client,a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask.This activity is an example of:
A) poor performance.
B) constructive thought patterns.
C) rewarding competencies.
D) job rotation.
E) empowerment.

Accepted Answer

Before beginning a task and while performing it, employees should engage in positive (constructive) thoughts about that work and its accomplishment.

Question 10

Which of the following steps occurs in self-leadership immediately after identifying goals that are specific,relevant,and challenging?
A) Designing natural rewards
B) Self-monitoring
C) Self-reinforcement
D) Constructive thought patterns
E) Track keeping

Accepted Answer

Before beginning a task and while performing it, employees should engage in positive (constructive) thoughts about that work and its accomplishment. This step occurs immediately after personal goal setting.

Question 11

A large retail organization previously divided work among its four employee benefits staff into distinct specializations.One person answered all questions about superannuation (pension plans),another answered all questions about various forms of paid time off (e.g.vacations),and so on.These jobs were recently restructured so that each employee benefits person answers all questions for people in a particular geographic area.For example,one staff member is responsible for all employee benefits inquiries from anyone in a particular geographic region.This job restructuring is an example of:
A) self-leadership.
B) job enrichment.
C) job rotation.
D) scientific management.
E) self-monitoring.

Accepted Answer

One way to increase job enrichment is by combining highly interdependent tasks into one job. This is known as a natural grouping approach. By forming natural work units, jobholders have stronger feelings of responsibility for an identifiable body of work. They feel a sense of ownership and therefore tend to increase job quality. In this case, a staff member is responsible for all employee benefits inquiries from anyone in a particular geographic region.

Question 12

Which of the following is a concept that is represented by four dimensions: self-determination,meaning,competence,and impact of the individual's role in the organization?
A) Specialization
B) Job enlargement
C) Empowerment
D) Task significance
E) E: Job rotation

Accepted Answer

Empowerment is a psychological concept represented by four dimensions: self-determination, meaning, competence, and impact of the individual's role in the organization.

Question 13

Which of the following is the first step in self-leadership?
A) Establishing client relationships
B) Practicing gainsharing
C) Personal goal setting
D) Constructive thought patterns
E) Self-reinforcement

Accepted Answer

The first step in self-leadership is to set goals for your own work effort. This step applies ideas such as identifying goals that are specific, relevant, and challenging.

Question 14

Employees at CyberTech perform repetitive jobs that have resulted in boredom as well as repetitive strain injury.Technology makes it difficult to combine existing jobs,but the company wants to make employees more multiskilled.Which of the following would best help CyberTech to improve this situation?
A) Encourage employees to engage in mental imagery.
B) Introduce job specialization.
C) Introduce a gainsharing plan for all production employees.
D) Introduce job rotation.
E) Introduce job enrichment by having each employee produce the entire product rather than a small part of it.

Accepted Answer

Job rotation is the practice of moving employees from one job to another. It supports multi-skilling (employees learn several jobs), which increases workforce flexibility in staffing the production process and in finding replacements for employees on vacation.

Question 15

A high degree of autonomy,task identity,and task significance are important conditions for:
A) job specialization.
B) competency-based pay.
C) empowerment.
D) scientific management.
E) piece rate system.

Accepted Answer

Employees are much more likely to experience self-determination when working in jobs with a high degree of autonomy and minimal bureaucratic control. They experience more meaningfulness when working in jobs with high levels of task identity and task significance. They experience more self-confidence when working in jobs that allow them to receive feedback about their performance and accomplishments.

Question 16

Which of the following is the primary aspect of job enlargement?
A) Autonomy
B) Affiliation
C) Job feedback
D) Growth need strength
E) Skill variety

Accepted Answer

Job enlargement adds tasks to an existing job. It might involve combining two or more complete jobs into one or just adding one or two more tasks to an existing job. Either way, skill variety increases because there are more tasks to perform. Research suggests that simply giving employees more tasks won't affect motivation, performance, or job satisfaction. These benefits result only when skill variety is combined with more autonomy and job knowledge.

Question 17

Which of these job design actions is a form of job enlargement?
A) Increasing the number of tasks within the job.
B) Establishing client relationships.
C) Empowering employees.
D) Forming natural work units.
E) Establishing client relationships and forming natural work units.

Accepted Answer

Job enlargement adds tasks to an existing job. It might involve combining two or more complete jobs into one or just adding one or two more tasks to an existing job.

Question 18

A video journalist's job consists of operating the camera,reporting the story,and often editing the work,whereas these three tasks are traditionally performed by three people.Video journalism is an example of:
A) self-leadership and job enlargement.
B) job enrichment and self-leadership.
C) job enlargement and job specialization.
D) job specialization and self-leadership.
E) job enrichment and job enlargement.

Accepted Answer

One way to increase job enrichment is by combining highly interdependent tasks into one job. This natural grouping approach is reflected in the video journalist job. Video journalist was earlier described as an enlarged job, but it is also an example of job enrichment because it naturally groups tasks together to complete an entire product (i.e., a news story).

Question 19

_____ is the degree to which the job affects the organization and/or larger society.
A) Skill variety
B) Task significance
C) Job feedback
D) Job rotation
E) Task identity

Accepted Answer

Task significance is the degree to which the job affects the organization and/or larger society.

Question 20

Which of the following dimensions is possessed by employees,when they feel empowered,care about their work,and believe that what they do is important?
A) Meaning
B) Self-determination
C) Competence
D) Impact
E) Freedom

Accepted Answer

Employees who feel empowered care about their work and believe that what they do is important. This is referred to as meaning.

Quiz 6: Foundations of Employee Motivation

Which of these statements about self-leadership is true?

Which of the following is a component of empowerment?

When are employees said to be empowered?

Which of the following directly contributes to a feeling of experienced responsibility among employees?

Which of the following minimizes health risks from repetitive strain and heavy lifting because employees use different muscles and physical positions in the various jobs?

_____ is the degree to which employees can tell how well they are doing on the basis of direct sensory information from the job itself.

Which core job characteristic(s) affect(s) experienced responsibility for work outcomes?

Before meeting a new client,a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask.This activity is an example of:

Which of the following steps occurs in self-leadership immediately after identifying goals that are specific,relevant,and challenging?

Which of the following is a concept that is represented by four dimensions: self-determination,meaning,competence,and impact of the individual's role in the organization?

Which of the following is the first step in self-leadership?

A high degree of autonomy,task identity,and task significance are important conditions for:

Which of the following is the primary aspect of job enlargement?

Which of these job design actions is a form of job enlargement?

A video journalist's job consists of operating the camera,reporting the story,and often editing the work,whereas these three tasks are traditionally performed by three people.Video journalism is an example of:

_____ is the degree to which the job affects the organization and/or larger society.

Which of the following dimensions is possessed by employees,when they feel empowered,care about their work,and believe that what they do is important?