Sheila and Barbara are billing department managers in a call center.Senior management has given employees only a limited amount of time to spend with each customer who phones.Sheila and Barbara want to make strategic marketing changes.They must have the support of ____________ in order to succeed.

Question

Quizplus · Accepted Answer

Sheila and Barbara need the support of top management to make strategic marketing changes, as top management has the authority to approve and implement such changes within the organization.

Sheila and Barbara Are Billing Department Managers in a Call