If you have made a Web purchase such as with Amazon.com you have experienced some of the functionality of a CRM system where the vendor keeps track of your name, address, and purchases.

Question

Quizplus · Accepted Answer

This is true. A CRM system is a customer relationship management system that helps companies manage interactions with their customers, including tracking customer contact information and purchasing history. Many e-commerce websites, like Amazon.com, use CRM systems to keep track of customer information and purchases.

If You Have Made a Web Purchase Such as with Amazon.com