Customer self service (CSS) software is often an extension of CRM software.

Question

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Customer self-service software (CSS) is often an add-on to CRM (Customer Relationship Management) software. CSS enables customers to interact with a business by themselves, without needing to speak to an agent or a representative. This can be achieved through various channels such as websites, mobile apps, chatbots or social media platforms. By integrating CSS with an existing CRM platform, a business can create a seamless customer experience and provide better service at the same time.

Customer Self Service (CSS) Software Is Often an Extension of CRM